At a Glance
- Tasks: Lead digital skills training and support volunteers to empower older adults in your community.
- Company: Join Age Well East, a dynamic organisation focused on digital inclusion for seniors.
- Benefits: Flexible hours, remote work, and the chance to make a real difference in people's lives.
- Other info: Opportunity for personal growth and community engagement in West Essex.
- Why this job: Be a part of a meaningful mission to help older adults stay connected and independent.
- Qualifications: Strong communication skills and experience in digital training or volunteer management.
The predicted salary is between 37980 - 46420 £ per year.
Reports to
Communities Team Leader
Responsible for
Supervising volunteers
Location
Home-based, with extensive community-based working and travel across Harlow, Uttlesford and Epping Forest districts. Applicants must live in West Essex.
Hours
25 hours per week (Wednesday must be a working day)
Age Well East's Digital Friends is a free service for people aged 60 and over across Essex who have limited access to their community and would like support to use everyday technology.
Delivered by coordinators and volunteers, the service supports older adults in the comfort of their own homes, helping them gain confidence with digital skills so they can stay connected, informed and independent.
- Key Accountabilities & Activities
- 1. Service Delivery
- Assist in the setup and delivery of the digital inclusion service.
- Contribute to the development and refinement of service processes and workflows.
- Work with internal services and external partners to generate referrals into the service.
- Conduct initial client assessments, including digital skill levels and home visit risk assessments.
- Deliver digital skills training to clients when volunteers are unavailable, using Learn My Way and other tools.
- Recruit, induct, and support volunteers engaged in service delivery.
- Match clients and volunteers based on location, skills, and availability.
- Support volunteers to maintain appropriate, positive, and professional client relationships.
- Provide volunteers with regular feedback, guidance, and skills development.
- Lead and deliver a weekly online digital skills practice session for clients.
- Maintain accurate records on Salesforce CRM, adhering to the Data Protection Act (2018).
- Build knowledge of digital inclusion initiatives and services across Essex.
- Foster relationships with other digital providers and stakeholders, including Digital Essex and voluntary/statutory agencies.
- Promote the service through community engagement, relevant events and social media.
- Collaborate with the Communications Team to develop promotional materials and campaigns.
- Undertake any other reasonable tasks as requested by the Operations Manager.
- 2. Monitoring & Evaluation
- Ensure timely and accurate monitoring and evaluation reporting.
- Collect client feedback, case studies, and supporting information for project reports.
- Keep accurate records of relevant expenditure.
- Adhere to all organisational financial policies and procedures.
- 4. Health, Safety & Risk Management
- Comply with all Health and Safety policies and procedures.
- Ensure that volunteers and clients are supported in a safe and secure environment.
- Identify and mitigate risks related to service delivery, especially during home visits.
- 5. Other Duties
- Stay up to date with and follow operational policies, including Safeguarding, Lone Working, Confidentiality, and GDPR.
- Actively promote equality, inclusion, and diversity in all aspects of the role.
- Share information and updates with colleagues across the organisation.
- Take ownership of personal development and seek relevant training opportunities.
- Work flexibly to support wider organisational priorities when required.
Person Specification
- Excellent communication and interpersonal skills.
- Strong IT skills, including Microsoft Word, Excel, Outlook, Power Point, and Teams.
- High level of accuracy and attention to detail in record keeping.
- Ability to develop strong partnerships and community networks.
- Ability to work independently and collaboratively as part of a team.
- A proactive, solutions-focused, and can-do attitude.
- Understanding of confidentiality and GDPR requirements.
- Willingness to adapt working hours to meet the needs of the service.
- Full UK driving licence, business insurance, and access to a vehicle for work purposes.
- Experience of working with and managing volunteers.
- Proven ability to deliver volunteer inductions and training.
- Experience in coordinating or delivering digital inclusion or similar community-based services.
- Experience in managing safeguarding issues (with appropriate supervision).
- Experience using Salesforce or other CRM systems.
- The following content displays a map of the jobs location - West Essex
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Digital Inclusion Coordinator employer: Age Well East Limited
Age Well East is an exceptional employer that prioritises community engagement and personal development, making it a rewarding place to work as a Digital Inclusion Coordinator. With a strong focus on supporting older adults in West Essex, the company fosters a collaborative and inclusive work culture, offering flexible hours and opportunities for professional growth through training and volunteer management. Employees benefit from the satisfaction of making a meaningful impact in their communities while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Inclusion Coordinator
✨Get Involved in Online Communities
Dive into online forums and communities centred around digital learning and education, like EdTech chats on Twitter or groups on LinkedIn. Engaging in discussions and sharing your insights can help build your visibility and credibility in the sector.
✨Attend EdTech Meetups and Workshops
Look for local meetups or workshops focused on digital education trends. Not only do they enable us to learn about the latest in the field, but they’re also great networking opportunities to meet potential employers like Age Well East Limited or other educators who might know about upcoming part-time roles.
✨Leverage Your University’s Resources
If you’re currently studying, make sure to tap into your university's career services. They often have connections with local businesses in the education space, plus they can help us uncover part-time job openings that aren't widely advertised.
✨Showcase Your Skills through Projects
Create a portfolio showcasing any relevant projects or experiences in digital learning. Whether it's designing a learning module or contributing to an e-learning platform, having tangible examples will catch the eye of hiring managers at Age Well East Limited.
We think you need these skills to ace Digital Inclusion Coordinator
Some tips for your application 🫡
Highlight Your Experience in Digital Learning:When applying for a role in digital learning like the Digital Inclusion Coordinator at Age Well East Limited, make sure to showcase any prior experience you have in creating or managing online learning materials. We want to see how you've made an impact in previous roles, so don’t shy away from providing specific examples or projects you’ve worked on.
Showcase Relevant Skills and Tools:Mention any specific platforms or tools you’ve used in the digital learning space. For instance, if you're familiar with LMS (Learning Management Systems) or any authoring tools, include these in your CV. This demonstrates you’re not only passionate but also ready to hit the ground running at Age Well East Limited.
Express Your Passion for Education:In your cover letter, we really want to feel your enthusiasm for digital learning. Talk about your motivations for joining Age Well East Limited and how you hope to contribute to shaping the future of education. This is a part-time role, so highlighting your commitment and drive will go a long way!
Tailor Your CV to Stand Out:Adapt your CV specifically for the Digital Inclusion Coordinator role by aligning your experiences and skills directly with the job description. Use strong action verbs and bullet points, focusing on your contributions in previous roles. We appreciate a clear, concise format that makes it easy for us at Age Well East Limited to see why you’re a perfect fit.
How to prepare for a job interview at Age Well East Limited
✨Showcase Your Digital Savvy
In the digital learning and education space, being tech-savvy is crucial. Make sure to highlight any experience you have with e-learning platforms, learning management systems, or educational software during your interview. Think about specific examples of how you’ve used these tools to enhance learning experiences – this will show Age Well East Limited you’re already familiar with the landscape!
✨Prepare to Discuss Educational Theories
Expect questions related to educational methodologies or theories that underpin digital learning. Brush up on concepts like constructivism or blended learning and be ready to discuss how these can apply to real-world scenarios. The interviewers at Age Well East Limited will appreciate your understanding of the educational principles that drive effective learning.
✨Flexibility & Adaptability are Key
As this is a part-time role, demonstrate how you can manage your time effectively and adapt to the dynamic demands of the position. Share examples from past experiences where you successfully balanced multiple tasks while contributing to team projects. This will reassure Age Well East Limited that you’re not just a candidate but a reliable team member who can juggle responsibilities.
✨Portfolio and Samples Matter
Even for a part-time gig, having a portfolio of your work can really set you apart. If you've designed any e-learning modules, created educational content, or implemented any successful teaching strategies, make sure you can present those. Being ready with tangible examples from your past work will help you make a stronger case to Age Well East Limited about what you bring to the table.
