At a Glance
- Tasks: Lead and enhance diverse services for older people, ensuring quality and strategic development.
- Company: Join an award-winning charity dedicated to making a difference in the lives of older adults.
- Benefits: Flexible working hours, 30 days annual leave, and a supportive work environment.
- Other info: Embrace a values-driven culture that celebrates diversity and inclusion.
- Why this job: Make a real impact in the community while leading a passionate team.
- Qualifications: Proven leadership experience in social care or health, with strong operational skills.
The predicted salary is between 45000 - 55000 £ per year.
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence.
Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development and strategic leadership of a diverse portfolio of services, including:
- Independent Living Coordination
- Hospital Discharge
- Dementia Support
- Information & Advice
- Paid-for Home Support Services
You will provide leadership to managers and teams working across multiple locations and community settings, ensuring services are safe, effective, person-centred and financially sustainable.
You will lead on safeguarding, health and safety, quality assurance and continuous improvement, helping us maintain high standards and achieve excellent outcomes for older people.
You will be an experienced senior leader with a background in social care, health or the voluntary sector.
You will have a proven track record of managing multiple services through others, balancing strategic leadership with strong operational oversight.
You will be comfortable leading managers and geographically dispersed teams, ensuring consistent standards, strong performance and a positive culture across a complex service portfolio.
You're equally at ease presenting performance reports and strategic proposals to trustees as you are engaging with frontline staff, volunteers and older people using our services.
- Key Requirements
- Significant experience of leading multiple frontline services, ideally across different locations or community settings.
- Experience of managing and developing managers, team leaders and remote or dispersed teams.
- A strong understanding of safeguarding, governance, quality assurance, health and safety and risk management.
- Experience of external audits and working within quality frameworks, with a good understanding of regulatory standards continuous improvement.
- Strong operational and contract management skills, including performance monitoring, KPI reporting and service development.
- Excellent leadership and relationship-building skills, with the ability to inspire, support and develop others.
- Strong IT and data literacy, using information and insight to drive decision-making and improve outcomes.
- A collaborative, flexible and values-driven approach to leadership.
At Age UK Sheffield, we're not just a service provider-we're an organisation that puts older people at the heart of everything we do.
We are now recruiting for a strategic, forward-thinking Head of Service Delivery, Quality and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
You'll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer.
- We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
- #J-18808-Ljbffr
Head of Service Delivery, Quality and Standards in Sheffield employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Sunderland where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and a range of wellbeing initiatives, employees are encouraged to grow and thrive both personally and professionally. Join our dedicated team and enjoy unique benefits like the Blue Light Card scheme and recognition awards, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery, Quality and Standards in Sheffield
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Age Uk.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Age Uk.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Age Uk.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Age Uk. Apply directly through us to stand out!
We think you need these skills to ace Head of Service Delivery, Quality and Standards in Sheffield
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Age Uk. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Service Delivery, Quality and Standards, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Age Uk
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Age Uk. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
