Service Development & Improvement Advisor

Age UK's forward-thinking Service & Business Improvement Team are recruiting for an exciting role which supports service development and improvement across the Age UK Network and Age UK National Services.

The successful Service Development & Improvement Advisor will provide direct support, developing and co-ordinating resources for service development and demonstrate a continuous improvement approach to services across the Charity.

Undertaking in-depth service reviews with the Age UK Network across a wide range of services, including CQC registered services, you will upskill colleagues across the Network Support Division in service development, improvement techniques and approaches.

We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our central London office a minimum of one day per week. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade 6LT

Please note, this role is being offered as a Fixed Term Contract ending 31st March 2027.

Last date for applications Wednesday 18th February 2026.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of service development and improvement work. A, I
• Experience of using a continuous improvement approach to improve services. I
• Experience of evaluating services, producing reports and recommending improvement actions. I, T

Skills and Knowledge

• Knowledge of using public health approaches to improve services to enhance outcomes for older people (or other demographic group). A, I
• Knowledge of service development and improvement tools. A, T
• Understanding of the environment within which voluntary sector organisations deliver services. A
• Excellent oral and written communication skills, including the ability to communicate with staff in different locations and roles. I
• Ability to write clear and concise reports. I
• Good IT skills, including proven ability to use Microsoft Office and Teams. A

Personal attributes

• Ability to work proactively and on their own initiative. I
• The ability to build and maintain relationships with internal and external partners. A, I
• Keen understanding of issues facing older people. I

Great to Have's:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of service management in the voluntary sector. A

Skills and Knowledge

• Knowledge of public sector commissioning as it relates to services delivered by voluntary sector organisations. A

What we offer in return

• * Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
  * Excellent pension scheme, life assurance, Health cashback plan and EAP
  * Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
  * Techscheme – buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
  * Blue Light Card Scheme
  * You Did It Awards – recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.