At a Glance
- Tasks: Support our Support at Home Service with administrative tasks and client communication.
- Company: Join a caring team dedicated to enhancing clients' wellbeing and independence.
- Benefits: Enjoy 25 days annual leave, training, and discounts at high street shops.
- Other info: Full training provided, with opportunities for growth in a friendly environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, organisational skills, and a caring attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking to recruit a Service Administrator to support the delivery of our Support at Home Service. Our dedicated team prioritises wellbeing and independence, offering much more than traditional cleaning and shopping services. We provide companionship, emotional support, and practical help to ensure clients feel comfortable and supported in their own homes. As a Service Administrator, you will provide efficient and professional administrative support to ensure the smooth running of the service. You will be the first point of contact for referrals and enquiries, helping coordinate appointments and ensuring accurate records and reporting are maintained.
Responsibilities
- Manage enquiries, schedule new referrals and review appointments using the CRM system
- Maintain accurate and up-to-date digital records, prepare reports, and support monitoring processes to evidence outcomes and impact
- Process customer payments and manage queries in relation to suppliers and other ad hoc finance matters
- Prepare information for reports and support monitoring processes to evidence service outcomes and impact
- Assist in organising and supporting recruitment and onboarding
- Support the collection of data for service evaluation and reporting
- Provide general administrative support to the project team to ensure the smooth day-to-day running of the service
Qualifications
- Be able to demonstrate a person-centred approach when communicating with clients by phone or email
- Have a caring and empathetic attitude with a focus on helping people to maintain independence
- Have excellent communication skills, both written and verbal
- Possess strong organisational skills with the ability to manage multiple tasks and deadlines
- Be confident using IT systems including CRM databases and Microsoft applications
- Be able to maintain confidentiality and handle sensitive information in line with GDPR
- Have an understanding of safeguarding and information governance procedures
- Be able to work effectively as part of a team and support colleagues across the service
- Hold a full valid driving licence and have access to a car for business purposes
Benefits
- Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
- A friendly and inclusive culture
- 25 days annual leave increasing to 30 with length of service + bank holidays
- Workplace pension scheme
- Access to Employee Assistance Programme
- Staff discount card for hundreds of High Street shops and online services
- Blue Light card eligibility
- Travel expenses will be paid for all journeys required for work, excluding travel from home to base
- This post is eligible for a basic DBS check and all the associated costs will be met by the employee
Service Administrator in Preston employer: Age Uk
Join our dedicated team as a Service Administrator, where you will play a vital role in supporting the wellbeing and independence of our clients. We pride ourselves on fostering a friendly and inclusive culture, offering comprehensive training and opportunities for personal growth, alongside generous benefits such as 25 days annual leave, a workplace pension scheme, and access to an Employee Assistance Programme. Working with us means being part of a compassionate community that values your contributions and prioritises meaningful connections with those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Preston
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support wellbeing and independence. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being clear and empathetic is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or deadlines in the past. This will demonstrate that you can handle the busy nature of the Service Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly and inclusive culture.
We think you need these skills to ace Service Administrator in Preston
Some tips for your application 🫡
Show Your Caring Side:When writing your application, let your caring and empathetic attitude shine through. We want to see how you can connect with clients and support their independence, so share any relevant experiences that highlight this.
Be Organised:As a Service Administrator, you'll need strong organisational skills. Make sure your application is well-structured and easy to read. Use bullet points for key achievements and keep it concise to show us you can manage multiple tasks effectively.
Highlight Your Communication Skills:Excellent communication is key in this role. In your written application, demonstrate your ability to convey information clearly and professionally. Whether it's through your cover letter or CV, make sure your language reflects the high standards we expect.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Age Uk
✨Know the Service Inside Out
Before your interview, take some time to research the Support at Home Service. Understand its mission and values, and think about how your skills align with their focus on wellbeing and independence. This will show that you're genuinely interested in the role and can contribute positively.
✨Showcase Your Communication Skills
As a Service Administrator, you'll be the first point of contact for clients. Practice articulating your thoughts clearly and empathetically. Consider preparing examples of how you've effectively communicated in previous roles, especially in challenging situations, to demonstrate your person-centred approach.
✨Demonstrate Organisational Prowess
The role requires managing multiple tasks and deadlines. Be ready to discuss your organisational strategies. You might want to share specific tools or methods you use to keep track of appointments and records, as well as how you prioritise tasks to ensure everything runs smoothly.
✨Prepare for IT and Data Questions
Since the job involves using CRM systems and maintaining digital records, brush up on your IT skills. Be prepared to discuss your experience with similar systems and how you ensure data accuracy and confidentiality, especially in line with GDPR. This will reassure them that you can handle sensitive information responsibly.
