Age UK is seeking a Helpline Team Leader to oversee the Silver Line Helpline, guiding staff and volunteers to deliver trusted conversations and support to older people across the UK.
The role is part‑time with overnight shifts, hybrid working from home and our Blackpool office, and requires weekend/bank holiday work. You will lead a small team, deliver training, monitor KPIs and safeguard issues with empathy.
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Overnight Helpline Team Lead for Older Adults employer: Age UK
Age UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of older people. With opportunities for professional growth and development, as well as the flexibility of hybrid working arrangements in Ashburton or Blackpool, you will be part of a dedicated team committed to delivering high-quality benefits advice and support. Join us to contribute to a vital cause while enjoying a balanced work-life environment.
