At a Glance
- Tasks: Support older people in their homes with practical and emotional assistance.
- Company: Join Age UK Lancashire, a leading charity making a difference in the community.
- Benefits: Flexible hours, competitive pay, 25 days annual leave, and staff discounts.
- Other info: Full training provided and opportunities for personal growth in a supportive environment.
- Why this job: Make a real impact in the lives of older adults while enjoying flexible working.
- Qualifications: Caring attitude, good communication skills, and a valid driving licence required.
Salary: £12.80 per hour
Hours: Flexible hours to suit between Monday to Friday 9am-5pm. Average working hours are between 16 and 20 per week.
Reference: SAH014
Contract: Permanent Contract
Would you like to make a difference in the lives of older people? Our Support At Home service works with customers in their own homes, it’s a rewarding role and through practical and emotional support, assists older people in remaining active, independent, and connected to their local community.
About us
Age UK Lancashire are a leading Charity, proudly delivering services to over 20,000 older people across Lancashire each year, we are dedicated to supporting and empowering older adults to live fulfilling and independent lives. We are committed to providing innovative and impactful services that address the evolving needs of older people in our community.
About the role
As a Support at Home Worker, you will provide regular visits to your own customers in their homes, providing a service that meets the needs of the customer, whether that is through cleaning, laundry, shopping, collecting prescriptions or providing emotional support. We are looking for someone who is caring, compassionate, reliable and has a genuine interest in the wellbeing of older people. You need to be self‑motivated and committed, with a flexible attitude and good organisation skills. Flexible working hours are available, with the option of increasing working hours depending on the need in your geographical location. The service operates between 9am - 5pm, Monday to Friday, with no Bank Holiday, evening, or weekend working. While this is a ‘flexible zero hours’ contract, we are looking for someone who can commit to a minimum availability of 16 hours per week which provides continuity and consistency for the people who need us. We will aim to provide you with over 16 hours work per week where possible.
As the Support at Home Worker you will:
- Deliver a high quality, punctual, reliable and professional service to our customers in their own homes.
- Undertake a range of tasks as required by the customer to include: Day to day household cleaning including hoovering, dusting, laundry, changing bed linen etc.
- Shopping, on behalf of, or assisting the customer.
- Companionship including walks and social activities, respite for carers, and signposting support.
- Establish and maintain positive and professional relationships with customers, their families, and carers, ensuring all communication is clear and professional.
- To maximise the reach of Support at Home service, you will work with the coordinator to develop and grow your local customer base.
- Support the team by providing holiday cover when available.
- You may be required to handle cash for customers shopping in line with Age UK Lancashire’s Support at Home Service procedures.
To be successful in this role you will have:
- A caring and empathetic attitude with a focus on helping people.
- Ability to lone work / work on own initiative.
- Ability to maintain professional boundaries.
- Excellent communication and organisational skills.
- Digital skills – including the use of a smart phone, emails.
- Able to undertake general physical activity in people’s homes (often over 2 floors) for example hoovering, changing bedding and carrying shopping.
- Valid driving licence and use of a car for business purpose.
If this is you, then we would love to hear from you! This role covers the Lancaster and Morecambe area where you will work remotely making visits, working in clients’ homes. You may occasionally be required to attend meetings in one of Age UK Lancashire’s offices.
What’s in it for you?
- Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role.
- A friendly and inclusive culture.
- 25 days annual leave increasing to 30 with length of service + bank holidays.
- Access to Employee Assistance Programme.
- Financial wellbeing and planning support.
- Staff discount card for hundreds of High Street shops and online services.
- Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
DBS: This post is eligible for an enhanced DBS Check, and all the associated costs will be met by the employee.
Equality & Diversity - Age UK Lancashire are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Support at Home Worker, Lancaster/Morecambe/Heysham employer: Age Uk
Age UK Lancashire is an exceptional employer, dedicated to making a meaningful impact in the lives of older people across the Lancaster, Morecambe, and Heysham areas. With a flexible working environment, comprehensive training, and a supportive culture, employees are empowered to grow and thrive while providing essential services that promote independence and community connection for older adults. Enjoy generous annual leave, travel expense coverage, and a commitment to equality and diversity, making this a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Support at Home Worker, Lancaster/Morecambe/Heysham
✨Tip Number 1
Get to know the company! Research Age UK Lancashire and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission to support older people.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to caring for older adults. Think of examples from your past experiences that showcase your compassion and reliability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Age UK Lancashire.
We think you need these skills to ace Support at Home Worker, Lancaster/Morecambe/Heysham
Some tips for your application 🫡
Show Your Caring Side:When writing your application, let your compassion shine through! Share experiences that highlight your caring nature and how you've positively impacted others, especially older people. We want to see your genuine interest in making a difference.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have good organisational skills, which are super important for this role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor it to the Support at Home Worker role. Mention specific tasks from the job description that you’re excited about and how your skills match what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Age Uk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support at Home Worker. Familiarise yourself with the tasks you'll be doing, like cleaning, shopping, and providing companionship. This will help you demonstrate your genuine interest in the role and how your skills align with their needs.
✨Showcase Your Caring Nature
Since this role is all about supporting older people, be prepared to share examples of how you've shown compassion and empathy in previous experiences. Whether it's through volunteering or personal anecdotes, showing that you genuinely care will resonate well with the interviewers.
✨Highlight Your Flexibility
The job offers flexible hours, so be ready to discuss your availability and willingness to adapt to the needs of the customers. Mention any past experiences where you've had to adjust your schedule or approach to meet someone's needs, as this will show you're a reliable candidate.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they measure success in this role. This not only shows your interest but also helps you determine if this is the right fit for you.
