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- Tasks: Coordinate and support volunteers providing vital services to older people across the UK.
- Company: Join The Silver Line Helpline, a compassionate team dedicated to combating loneliness.
- Benefits: Enjoy competitive salary, 26 days leave, health benefits, and flexible hybrid working.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Strong communication skills and a passion for supporting others are essential.
- Other info: Dynamic role with opportunities for personal growth and recognition awards.
The predicted salary is between 30000 - 42000 £ per year.
The Silver Line Helpline is recruiting for 2 Volunteer Co-ordinators to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.
As a Volunteer Co-ordinator, you will play a vital role in supporting and growing a valued team of volunteers who deliver a high quality, safe and compassionate service to older people. You’ll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way. Working closely with colleagues across the Helpline, you’ll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You’ll work flexibly in a fast paced, 24 hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well trained, supported, and empowered to deliver a consistent, empathetic and safe service.
These exciting positions offer hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.
This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis.
Must haves:
- Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style
- Excellent IT skills including Microsoft Office and using CRM systems
- Knowledge of safeguarding with the ability to assess and manage risk independently
- Understanding and knowledge of mental health issues
- Training and presentation skills with the ability to train others remotely on using IT systems
- Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people
Personal attributes:
- Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations
- Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs
- Ability to adhere to policies and procedures
- A commitment to promoting equality and diversity
Great to haves:
- Experience in working in services to support older people
- Experience in working with volunteers
- Experience working with colleagues remotely
- Experience working within services that operate outside of normal working hours
What we offer in return:
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards – recognition awards from £100-250
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer.
Reasonable adjustments for disabled job seekers can be accessed at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Volunteer Co-ordinator in London employer: Age Uk
Contact Detail:
Age Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Volunteer Co-ordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research The Silver Line Helpline and think about how your skills match their needs. Be ready to share examples of your experience with volunteers and older people.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal abilities, consider doing mock interviews with friends or family to get comfortable talking about your experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a difference for older people.
We think you need these skills to ace Volunteer Co-ordinator in London
Some tips for your application 🫡
Personalise Your Supporting Statement: Make sure to tailor your supporting statement to highlight how you meet the Must Have criteria. Use specific examples from your experience that showcase your skills and knowledge relevant to the role of Volunteer Co-ordinator.
Keep It Clear and Concise: When writing your application, clarity is key! Avoid jargon and keep your sentences straightforward. This will help us understand your qualifications and experiences without any confusion.
Show Your Passion for Helping Others: We want to see your enthusiasm for supporting older people and working with volunteers. Share your motivations and any relevant experiences that demonstrate your commitment to making a difference in their lives.
Follow Application Instructions: Don’t forget to follow all the application instructions carefully! Submit your CV in Word format and ensure it’s anonymised. This helps us maintain an inclusive recruitment process and gives you the best chance of success.
How to prepare for a job interview at Age Uk
✨Know Your Stuff
Make sure you understand the role of a Volunteer Co-ordinator and the specific needs of older people. Familiarise yourself with The Silver Line Helpline's mission and values, as well as the challenges faced by older individuals, especially regarding loneliness and isolation.
✨Showcase Your Skills
Prepare examples that highlight your excellent interpersonal and communication skills. Think about times when you've successfully trained or supported others, particularly in a volunteer context. Be ready to discuss how you adapt your communication style to different audiences.
✨Be Ready for Scenarios
Expect situational questions that assess your ability to manage a busy workload and respond empathetically. Prepare to discuss how you would handle various scenarios involving volunteers or older people, showcasing your problem-solving skills and understanding of safeguarding.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. This could be about the training process for volunteers or how the team collaborates in a hybrid working environment. It shows your genuine interest in the role and helps you gauge if it's the right fit for you.
