At a Glance
- Tasks: Coordinate day-to-day customer care and support for workers in a dynamic environment.
- Company: Join Age UK Sutton, a charity dedicated to supporting older people.
- Benefits: Gain valuable experience, develop skills, and make a real difference in people's lives.
- Other info: Opportunity to build meaningful relationships and contribute to community wellbeing.
- Why this job: Be a vital part of a service that enhances independence and quality of life for clients.
- Qualifications: Strong listening skills, experience in fast-paced settings, and excellent organisational abilities.
The predicted salary is between 20250 - 24750 £ per year.
- Could you play a vital role in a service that is a lifeline for many of our clients?
- Do you thrive in a busy, fast-paced environment where priorities can change throughout the day and no two days are ever the same?
- Are you confident handling a high volume of telephone calls, multitasking effectively, and providing excellent customer service to clients, support workers and colleagues?
We are looking for a Help at Home Coordinator who will run day-to-day customer care, scheduling and support for workers and work closely with the finance team and other colleagues to ensure the service runs smoothly and safely and benefits the customers and the Charity.
Help at Home is Age UK Sutton's social enterprise service, which provides personalised practical and emotional support to older people, enabling them to retain independence and quality of life.
The service includes shopping, cleaning, light meal preparation, admin support, companionship and other household tasks.
The service does not offer any CQC regulated care.
A unique selling point is that we carefully match customers to workers, and guarantee the same worker each visit.
This leads to strong relationships, better quality ongoing support and job satisfaction for our support workers, as well as confidence to customers and their families that workers know their clients.
Support workers often identify small changes in wellbeing, health and behaviour that can enable early intervention for common issues.
- We are looking for an organised and proactive Help at Home Coordinator who:
- Is an excellent listener, using tact and sensibility when dealing with vulnerable clients
- Has experience working in a fast paced and collaborative environment
- Can problem solve and make decisions within role boundaries
- Is able to plan and organise workload, keep accurate records and work to clear targets and KPIs
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Help at Home Coordinator in London employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Sunderland where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and a range of wellbeing initiatives, employees are encouraged to grow and thrive both personally and professionally. Join our dedicated team and enjoy unique benefits like the Blue Light Card scheme and recognition awards, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Help at Home Coordinator in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Age Uk!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Age Uk.
We think you need these skills to ace Help at Home Coordinator in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Age Uk. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Age Uk and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Age Uk. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Age Uk's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Age Uk
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Age Uk.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Age Uk will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Age Uk and how you would contribute to adapting HR strategies.
