At a Glance
- Tasks: Provide exceptional customer service and support in a charity shop environment.
- Company: Join Age UK Leicester Shire & Rutland, a vital charity supporting older people.
- Benefits: Flexible hours, community impact, and a chance to develop your skills.
- Other info: Work in a supportive team with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a friendly, professional attitude.
The predicted salary is between 20000 - 25000 £ per year.
About Us: Age UK Leicester Shire & Rutland is more than a Charity; we are a lifeline to older people in our local community. Part of our mission is to support older people in their everyday lives and help them to live independently. We are recruiting a reliable and organised Casual Reception Administrator & Retail Assistant to join our team.
Key Responsibilities:
- As the first point of contact for our organisation, you will play a crucial role in providing exceptional customer service and administrative support.
- The ideal candidate will have excellent communication skills, be proficient in office tasks, and have a strong attention to detail.
- You will also oversee the running of a small charity shop within the area, supporting your colleagues and volunteers.
Customer Service:
- Excellent customer service and interpersonal skills
- Friendly, approachable, and professional manner
- Ability to build positive relationships with customers and visitors
- Confident handling enquiries, complaints, and requests
Communication:
- Strong verbal and written communication skills
- Confident answering telephone calls and responding to emails
- Ability to communicate effectively with customers, colleagues, and external contacts
Reception & Administration:
- Welcoming visitors and managing reception duties
- Scheduling appointments and managing diaries (if required)
- General administrative skills, including filing, data entry, and record keeping
- Proficient in Microsoft Office (Word, Outlook, Excel) and other office systems
Retail Skills:
- Cash handling and operating till systems
- Merchandising and maintaining attractive product displays
- Stock replenishment and inventory management
- Promote Gift Aid where appropriate
Organisation:
- Excellent organisational and time management skills
- Ability to prioritise tasks in a busy environment
- Strong attention to detail and accuracy
Teamwork:
- Works collaboratively as part of a team
- Willingness to support colleagues across different functions
- Flexible and adaptable to changing priorities
Personal Attributes:
- Positive, enthusiastic, and reliable
- Professional presentation
- Self-motivated with a proactive approach
- Calm under pressure and able to multitask
Base: Clarence House, 46 Humberstone Gate, Leicester, LE1 3PJ
Interview dates: TBC
Age UK Leicester Shire & Rutland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Casual Reception Administrator & Retail Assistant in Leicester employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Sunderland where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and a range of wellbeing initiatives, employees are encouraged to grow and thrive both personally and professionally. Join our dedicated team and enjoy unique benefits like the Blue Light Card scheme and recognition awards, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Reception Administrator & Retail Assistant in Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Age Uk and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Age Uk and let us see your personality shine through!
We think you need these skills to ace Casual Reception Administrator & Retail Assistant in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Age Uk.
Get Familiar with Our Brand:Before applying, take some time to learn about Age Uk and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Age Uk
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Age Uk.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Age Uk will surely appreciate.
