At a Glance
- Tasks: Be the friendly face of our charity, handling customer service and admin tasks.
- Company: Join Age UK Leicester Shire & Rutland, a caring charity making a difference.
- Benefits: Flexible hours, gain valuable experience, and support a great cause.
- Other info: Casual part-time role with a supportive team environment.
- Why this job: Make an impact in your community while developing essential skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
Age UK Leicester Shire & Rutland is seeking a Casual Reception Administrator & Retail Assistant to join our team at Clarence House, Leicester.
You will be the first point of contact, providing customer service and handling administrative tasks while supporting a small charity shop in the area.
The role combines front-desk reception, data entry, diary management, and shop merchandising with a friendly, professional approach.
This is a casual/part-time position based on site.
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Casual Front Desk & Shop Assistant in Leicester employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Sunderland where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and a range of wellbeing initiatives, employees are encouraged to grow and thrive both personally and professionally. Join our dedicated team and enjoy unique benefits like the Blue Light Card scheme and recognition awards, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front Desk & Shop Assistant in Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Age Uk and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Age Uk and let us see your personality shine through!
We think you need these skills to ace Casual Front Desk & Shop Assistant in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Age Uk.
Get Familiar with Our Brand:Before applying, take some time to learn about Age Uk and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Age Uk
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Age Uk.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Age Uk will surely appreciate.
