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- Tasks: Help older people access vital information and advice on their rights and welfare.
- Company: Join Age UK, a national charity dedicated to supporting older individuals across the country.
- Benefits: Enjoy hybrid working, extensive training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and experience with computer systems are essential.
- Other info: Flexible office attendance and a commitment to equal opportunities for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Age UK\’s National Advice Line is recruiting for
Information & Advice Advisors
.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for
Information and Advice Advisors
to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you
The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people\’s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
This role offers hybrid working between home and our offices in either Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour\’s commute. During the probation and training period you will be required to come into the office 2 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.
This role is a 35-hour working week, Monday to Friday 9am to 5pm.
Last date for applications Monday 24th November 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- Experience of computer-based systems, applications and keyboard skills.
A, I, T - Experience of working to set timescales.
A, I
Skills and Knowledge
- Accurate and having attention to detail.
A, I, T - Excellent communication skills with an ability to communicate with a wide range of people in a professional and approachable manner.
I - Excellent literacy and numeracy skills.
A, T - Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation.
A,
I - Confident, professional telephone manner.
A, I - Ability to handle and present clearly and concisely, large amounts of subject knowledge, often of a complex nature.
A, I
Personal Attributes
- Ability to deal with difficult and distressed callers calmly and empathetically.
I - Commitment to providing a high-quality customer service and equal opportunities.
I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- An understanding of the issues affecting older people.
A, I - Experience of providing in-depth information and advice on the telephone or face to face.
A, I
What we offer in return
- Competitive salary, 26 days annual leave +
Information and Advice Adviser employer: Age Uk
Contact Detail:
Age Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Advice Adviser
✨Tip Number 1
Familiarise yourself with the key issues affecting older people, such as housing, health care, and benefits. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you provide advice over the phone. This will prepare you for the empathetic and clear communication required in the position.
✨Tip Number 3
Research Age UK’s services and values thoroughly. Understanding their mission will allow you to align your answers during the interview with their goals, showing that you are a good fit for the team.
✨Tip Number 4
Network with current or former employees of Age UK if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Information and Advice Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Information and Advice Adviser position. Tailor your application to highlight how your skills and experiences align with the needs of Age UK.
Craft a Strong Supporting Statement: Prepare a supporting statement that clearly addresses the competencies marked with 'A' in the job description. Use specific examples from your past experiences to demonstrate how you meet these criteria.
Format Your CV Correctly: Submit a Word version of your CV, ensuring it is free from personal information like your name. This is crucial for the anonymisation process. Keep the formatting simple to avoid issues during the recruitment process.
Showcase Communication Skills: Since excellent communication skills are essential for this role, make sure to highlight any relevant experiences where you effectively communicated complex information. This could be through previous jobs, volunteer work, or educational experiences.
How to prepare for a job interview at Age Uk
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Information and Advice Adviser. Familiarise yourself with the types of issues older people face, such as housing, health care, and benefits. This knowledge will help you demonstrate your suitability for the role.
✨Show Empathy and Communication Skills
During the interview, highlight your ability to communicate clearly and empathetically. Share examples of how you've handled difficult conversations in the past, especially with vulnerable individuals. This will showcase your interpersonal skills, which are crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations involving distressed callers or complex information. Practising these scenarios can help you respond confidently during the interview.
✨Demonstrate Attention to Detail
Since the role requires providing accurate information, be prepared to discuss how you ensure attention to detail in your work. You might want to mention any previous experiences where accuracy was critical, as this will reinforce your capability to handle sensitive information professionally.