At a Glance
- Tasks: Help older people access vital information and advice on their rights and welfare.
- Company: Join Age UK, a national charity dedicated to supporting older individuals across the country.
- Benefits: Enjoy hybrid working, extensive training, and a supportive team environment.
- Other info: Flexible office attendance and a commitment to equal opportunities for all applicants.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and experience with computer systems are essential.
The predicted salary is between 30000 - 42000 £ per year.
Age UK\'s National Advice Line is recruiting for
Information & Advice Advisors
.
Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.
Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for
Information and Advice Advisors
to join this friendly and supportive team.
If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you
The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people\'s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.
This role offers hybrid working between home and our offices in either Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour\'s commute. During the probation and training period you will be required to come into the office 2 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.
This role is a 35-hour working week, Monday to Friday 9am to 5pm.
Last date for applications Monday 24th November 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- Experience of computer-based systems, applications and keyboard skills.
A, I, T - Experience of working to set timescales.
A, I
Skills and Knowledge
- Accurate and having attention to detail.
A, I, T - Excellent communication skills with an ability to communicate with a wide range of people in a professional and approachable manner.
I - Excellent literacy and numeracy skills.
A, T - Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation.
A,
I - Confident, professional telephone manner.
A, I - Ability to handle and present clearly and concisely, large amounts of subject knowledge, often of a complex nature.
A, I
Personal Attributes
- Ability to deal with difficult and distressed callers calmly and empathetically.
I - Commitment to providing a high-quality customer service and equal opportunities.
I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)
Experience
- An understanding of the issues affecting older people.
A, I - Experience of providing in-depth information and advice on the telephone or face to face.
A, I
What we offer in return
- Competitive salary, 26 days annual leave +
Information and Advice Adviser in Blackpool employer: Age Uk
Age UK is an exceptional employer, offering a fulfilling career dedicated to making a real difference in the lives of older people. With a supportive work culture that values empathy and inclusivity, employees benefit from extensive training and opportunities for personal growth while enjoying a hybrid working model that promotes work-life balance. Located in Blackpool, our team thrives in a friendly environment where every member plays a vital role in empowering the community.
StudySmarter Expert Advice🤫
We think this is how you could land Information and Advice Adviser in Blackpool
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Age Uk.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Age Uk.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Age Uk.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Age Uk. Apply directly through us to stand out!
We think you need these skills to ace Information and Advice Adviser in Blackpool
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Age Uk. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Information and Advice Adviser, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Age Uk
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Age Uk. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
