At a Glance
- Tasks: Lead a vibrant team to deliver an amazing shopping experience while supporting a great cause.
- Company: Join Age UK, a charity dedicated to helping older people in need.
- Benefits: Enjoy competitive pay, generous leave, and wellness days plus fantastic perks like a cycle scheme.
- Other info: Flexible hours with opportunities for growth and recognition through awards.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Customer service experience and ability to lift stock up to 10kg required.
The predicted salary is between 20000 - 25000 £ per year.
Age UK is recruiting for a Shop Supervisor to join their fantastic team in Hythe! Age UK’s shops are the face of the charity. On high streets up and down the country, our retail teams deliver a great shopping experience to customers while generating much-needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, this might be the job for you!
We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day-to-day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs). Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis. To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in working in a customer-facing role
- Experience of cash handling
- Ability to lift and carry bags of stock up to 10kg
- The ability to work as part of an effective team
- Be able to lone work when needed
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
- A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from Currys & IKEA, up to £1000, and spread the cost over 12 months, interest-free
- Blue Light Card scheme
- You Did It Awards – recognition awards from £100-250
Additional Information: To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation: Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme: Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments: Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Shop Supervisor in Hythe employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Hythe where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and unique benefits like Wellbeing days and the Blue Light Card scheme, we prioritise employee wellbeing and growth. Join our dedicated team and enjoy opportunities for personal development while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Hythe
✨Tip Number 1
Get to know the shop and its vibe! Before your interview, pop into the Age UK shop in Hythe. Chat with the staff, observe how they interact with customers, and soak up the atmosphere. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've handled tricky customer situations in the past. Highlight your ability to work as part of a team and how you can contribute to creating a fantastic shopping experience for everyone.
✨Tip Number 3
Be ready to demonstrate your flexibility! Since the role requires working weekends and covering shifts, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you’ve had to be flexible in your work schedule.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the Age UK careers page. It’s the best way to ensure your application gets seen by the right people, and you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Shop Supervisor in Hythe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-facing roles and any cash handling experience to show us you're a great fit for the Shop Supervisor position.
Keep It Simple:When submitting your application, stick to a clean and straightforward format. Avoid heavy formatting and personal details in your supporting statement, as we want to focus on your skills and experiences.
Show Your Passion:In your cover letter or supporting statement, let us know why you want to work with Age UK. Share your enthusiasm for helping others and how you can contribute to creating a fantastic shopping experience for our customers.
Apply Early:Don’t wait until the last minute! We review applications throughout the advertising period, so applying early gives you a better chance of standing out. Head over to our website and get your application in!
How to prepare for a job interview at Age Uk
✨Know the Charity Inside Out
Before your interview, take some time to research Age UK and its mission. Understand their values and how they support older people. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Shop Supervisor, you'll be at the forefront of customer interaction. Prepare examples from your past experiences where you've excelled in customer service, handled difficult situations, or contributed to a positive shopping experience.
✨Demonstrate Teamwork and Leadership
Think about times when you've worked effectively as part of a team or taken on leadership roles. Be ready to discuss how you can support the Shop Manager and Assistant Manager, especially during busy periods or when they are absent.
✨Be Ready for Practical Questions
Since the role involves handling stock and cash, expect questions related to these tasks. Brush up on your cash handling experience and be prepared to discuss how you would manage stock rotation and store tidiness efficiently.
