Age UK is hiring a Helpline Team Leader to oversee the Silver Line Helpline service, guiding staff and volunteers on 24/7 calls across the UK. You’ll manage live calls, address safeguarding issues, and support team development in a flexible hybrid setup with quarterly office presence.
We expect experience in frontline customer service, training, and KPI delivery, plus strong safeguarding knowledge and empathy for lonely, vulnerable older people. Weekend work is required.
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Hybrid Helpline Team Lead for Older Adults employer: Age UK
Age UK is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of older people. With opportunities for professional growth and development, as well as the flexibility of hybrid working arrangements in Ashburton or Blackpool, you will be part of a dedicated team committed to delivering high-quality benefits advice and support. Join us to contribute to a vital cause while enjoying a balanced work-life environment.
