At a Glance
- Tasks: Coordinate day-to-day customer care and support for workers in a dynamic environment.
- Company: Join Age UK Sutton, a charity dedicated to supporting older people.
- Benefits: Gain valuable experience, develop skills, and make a real difference in people's lives.
- Other info: Opportunity to build meaningful relationships and contribute to community wellbeing.
- Why this job: Be a vital part of a service that enhances independence and quality of life for older clients.
- Qualifications: Excellent listening skills, experience in fast-paced environments, and strong organisational abilities.
The predicted salary is between 22050 - 26950 £ per year.
- Could you play a vital role in a service that is a lifeline for many of our clients?
- Do you thrive in a busy, fast-paced environment where priorities can change throughout the day and no two days are ever the same?
- Are you confident handling a high volume of telephone calls, multitasking effectively, and providing excellent customer service to clients, support workers and colleagues?
We are looking for a Help at Home Coordinator who will run day-to-day customer care, scheduling and support for workers and work closely with the finance team and other colleagues to ensure the service runs smoothly and safely and benefits the customers and the Charity.
Help at Home is Age UK Sutton's social enterprise service, which provides personalised practical and emotional support to older people, enabling them to retain independence and quality of life.
The service includes shopping, cleaning, light meal preparation, admin support, companionship and other household tasks.
The service does not offer any CQC regulated care.
A unique selling point is that we carefully match customers to workers, and guarantee the same worker each visit.
This leads to strong relationships, better quality ongoing support and job satisfaction for our support workers, as well as confidence to customers and their families that workers know their clients.
Support workers often identify small changes in wellbeing, health and behaviour that can enable early intervention for common issues.
- We are looking for an organised and proactive Help at Home Coordinator who:
- Is an excellent listener, using tact and sensibility when dealing with vulnerable clients
- Has experience working in a fast paced and collaborative environment
- Can problem solve and make decisions within role boundaries
- Is able to plan and organise workload, keep accurate records and work to clear targets and KPIs
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Help at Home Coordinator employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Sunderland where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and a range of wellbeing initiatives, employees are encouraged to grow and thrive both personally and professionally. Join our dedicated team and enjoy unique benefits like the Blue Light Card scheme and recognition awards, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Help at Home Coordinator
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Age Uk.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Age Uk!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Age Uk, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Age Uk or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Help at Home Coordinator
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Age Uk:Before hitting send, make sure to tailor your application specifically to Age Uk! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Age Uk
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
