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- Tasks: Provide compassionate support and guidance to older people and their families via phone.
- Company: Join Age UK Bromley & Greenwich, a charity dedicated to supporting the elderly.
- Benefits: Gain valuable experience, develop communication skills, and make a real difference in people's lives.
- Why this job: Be the first point of contact, helping others feel heard and supported during tough times.
- Qualifications: Strong listening skills, calm under pressure, and a person-centred approach are essential.
- Other info: Opportunity to grow within a supportive team and contribute to meaningful change.
The predicted salary is between 30000 - 48000 £ per year.
Age UK Bromley & Greenwich is looking for a confident and compassionate Information & Advice Triage Worker to be the first point of contact for older people, carers, and their families. You will provide high-quality initial information and guidance, mainly by telephone, helping people understand their options and feel supported from the first conversation.
Using structured triage, you will assess needs, urgency, and risk, manage expectations sensitively, and ensure people are directed quickly and appropriately to advice services, internal teams, or partner organisations. You will play a vital role in identifying safeguarding concerns, making timely referrals, and ensuring accurate records are maintained on our CRM system.
This role is well suited to someone calm under pressure, with strong listening and communication skills, who is confident handling sensitive or complex enquiries. You will need a person-centred approach, good judgement, and the ability to work within clear procedures while helping people feel heard and supported.
If this sounds like the right opportunity for you, download the full job pack to find out more.
- Find out more detail about the role in our Information Pack with a full job description, person specification and the benefits of working with us.
- If you would like to apply for this position please complete the following forms: Please note we do not accept CV applications.
- No Agencies, thank you.
Age UK Bromley & Greenwich is the trading name for Age Concern Bromley, registered Charity No. 1060861.
Information & Advice Triage Worker in Greenwich employer: Age Uk
Contact Detail:
Age Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information & Advice Triage Worker in Greenwich
✨Tip Number 1
Get to know the organisation! Research Age UK Bromley & Greenwich and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! As an Information & Advice Triage Worker, you'll need to be calm and attentive. Role-play with a friend or family member to simulate those sensitive conversations and get comfortable with handling complex enquiries.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios related to safeguarding concerns or urgent needs. Having clear examples ready will demonstrate your good judgement and person-centred approach.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through the right channels, so make sure you follow the instructions carefully. Good luck, and we can't wait to see you shine!
We think you need these skills to ace Information & Advice Triage Worker in Greenwich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role of an Information & Advice Triage Worker and how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to highlight your listening and speaking skills in your application. We love candidates who can convey their thoughts clearly and compassionately, especially when dealing with sensitive topics.
Be Person-Centred: Make it clear in your application that you have a person-centred approach. We’re looking for someone who can empathise with older people and their families, so share any relevant experiences that demonstrate your ability to support others.
Apply Through Our Website: Remember, we don’t accept CV applications, so make sure to fill out the required forms on our website. It’s the best way for us to get to know you and your fit for the role!
How to prepare for a job interview at Age Uk
✨Know Your Role
Familiarise yourself with the specifics of the Information & Advice Triage Worker position. Understand the key responsibilities, such as assessing needs and managing sensitive enquiries. This will help you tailor your answers to demonstrate how your skills align with what they’re looking for.
✨Practice Active Listening
Since this role requires strong listening skills, practice active listening techniques before your interview. This means not just hearing but understanding and responding thoughtfully to questions. You might even want to role-play with a friend to get comfortable with this approach.
✨Show Empathy and Compassion
Prepare examples that showcase your ability to handle sensitive situations with care. Think about times when you’ve supported someone in need or navigated complex issues. Highlighting your compassionate approach will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your judgement and decision-making skills. Prepare by thinking through potential situations you might face in the role, such as identifying safeguarding concerns, and how you would respond effectively.
