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- Tasks: Lead a vibrant team to deliver an amazing shopping experience while supporting a great cause.
- Company: Join Age UK, a charity dedicated to helping older people in need.
- Benefits: Enjoy competitive pay, 25 days leave, wellbeing days, and a fantastic pension scheme.
- Other info: Flexible hours with opportunities for career growth and recognition awards.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Customer service experience and ability to lift stock up to 10kg required.
The predicted salary is between 20000 - 25000 £ per year.
Age UK is recruiting for a Shop Supervisor to join their fantastic team in Cheltenham (Bath Road). Age UK’s shops are the face of the charity. On high streets up and down the country, our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, this might be the job for you!
We are recruiting for a Shop Supervisor to join our wonderful team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.
The successful candidate will support with:
- Sales
- Stock rotation
- Organising displays
- Store tidying
whilst representing Age UK in a professional manner and reflecting our core values.
PLEASE NOTE THIS IS A SIX MONTH FIXED TERM CONTRACT
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs). Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.
You will have:
- Experience in working in a customer facing role
- Experience of cash handling
- Ability to lift and carry bags of stock up to 10kg
- The ability to work as part of an effective team
- Be able to lone work when needed
- Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
- A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events
What we offer in return:
- Competitive salary
- 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days – 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card scheme
- You Did It Awards – recognition awards from £100-250
Additional Information:
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation: Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme: Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.
Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments: Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Shop Supervisor in Cheltenham employer: Age Uk
Contact Detail:
Age Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Cheltenham
✨Tip Number 1
Get to know the company! Research Age UK and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! As a Shop Supervisor, you'll be the face of the charity. Think of examples from your past roles where you've gone above and beyond for customers, and be ready to share those stories with us.
✨Tip Number 3
Be prepared to discuss teamwork! This role requires working closely with others, so think about times you've successfully collaborated with a team. We want to hear how you can help create a positive environment in the shop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Age UK family. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Supervisor in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Shop Supervisor role. Highlight any customer-facing roles you've had and your ability to work in a team, as these are key for us at Age UK.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and how you can contribute to our mission at Age UK. Keep it friendly and professional, just like we are!
Follow the Anonymisation Guidelines: Remember to submit your CV in Word format and remove any personal info before uploading. This helps us keep the recruitment process fair and inclusive, so let’s make it easy for everyone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Age Uk
✨Know the Charity Inside Out
Before your interview, take some time to research Age UK and its mission. Understand their values and how they support older people. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Shop Supervisor, you'll be interacting with customers daily. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate your suitability for the role.
✨Demonstrate Teamwork and Leadership
Think of instances where you've worked as part of a team or taken on leadership responsibilities. Be ready to discuss how you can support the Shop Manager and Assistant Manager, especially in their absence. This will show that you're ready to step up when needed.
✨Prepare for Practical Questions
Expect questions about handling stock and cash, as well as your ability to lift and carry items. Be honest about your physical capabilities and share any relevant experiences. This will reassure them that you can handle the demands of the job.