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- Tasks: Lead a passionate team in managing our Burnley charity shop and maximise sales.
- Company: Join Age UK, a charity dedicated to supporting older people across the UK.
- Benefits: Enjoy competitive salary, 25 days leave, wellbeing days, and excellent pension scheme.
- Why this job: Make a real difference while gaining valuable retail management experience.
- Qualifications: Experience in retail management and a passion for helping others.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
Age UK has an exciting opportunity to join their fantastic team in Burnley! We are recruiting for a Shop Manager to manage the day to day running of our Burnley Store (Temple Street, BB11 3BD). As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development. Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.
Our Burnley store offers a wide range of donated goods including clothes, bric-a-brac and furniture. This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs).
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from ‘Currys’ & ‘IKEA’, up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Charity Shop Manager in Burnley employer: Age Uk
Contact Detail:
Age Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Shop Manager in Burnley
✨Tip Number 1
Get to know the charity! Research Age UK and their mission. When you understand what they stand for, you can tailor your approach and show genuine passion during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the team culture, which can really help you stand out.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team or handled challenges. This will showcase your managerial skills and adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Charity Shop Manager in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail and managing teams. We want to see how your skills align with the Shop Manager role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and working in a charity environment. Let us know why you’re excited about this opportunity at Age UK.
Follow the Application Guidelines: Remember to submit a Word version of your CV and anonymise your supporting statements. We want to ensure a fair process, so follow these guidelines closely to avoid any hiccups!
Apply Early!: Don’t wait until the last minute! We review applications as they come in, so applying early gives you a better chance. Head over to our website and get your application in today!
How to prepare for a job interview at Age Uk
✨Know Your Charity
Before the interview, take some time to research Age UK and its mission. Understand the services they provide to older people and how your role as a Shop Manager can contribute to that mission. This will show your passion for the charity and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully managed a team. Highlight your ability to motivate others, delegate tasks, and handle conflicts. This is crucial for a role that involves leading staff and volunteers in a retail environment.
✨Demonstrate Customer Focus
Think of specific instances where you've gone above and beyond to enhance customer experience. Since this role is about maximising store sales while ensuring a great experience for customers and donors, showcasing your customer-centric approach will be key.
✨Be Ready for Practical Questions
Expect questions about handling stock and managing time under pressure. Be prepared to discuss how you would organise the shop, manage conflicting priorities, and ensure that the team operates smoothly. Showing that you can think on your feet will impress the interviewers.