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- Tasks: Coordinate and support volunteers providing vital companionship to older people across the UK.
- Company: Join The Silver Line Helpline, a compassionate service dedicated to combating loneliness.
- Benefits: Enjoy competitive salary, 26 days leave, excellent pension, and health benefits.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Strong communication skills and experience with IT systems are essential.
- Other info: Flexible hybrid working with opportunities for personal growth and recognition.
The predicted salary is between 30000 - 42000 £ per year.
The Silver Line Helpline is recruiting for 2 Helpline Volunteer Co-ordinators to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week.
As a Helpline Volunteer Co-ordinator, you will play a vital role in supporting and growing a valued team of volunteers who deliver a high quality, safe and compassionate service to older people. You’ll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way. Working closely with colleagues across the Helpline, you’ll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You’ll work flexibly in a fast paced, 24 hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well trained, supported, and empowered to deliver a consistent, empathetic and safe service.
These exciting positions offer hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026.
This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis.
Must haves:
- Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style
- Excellent IT skills including Microsoft Office and using CRM systems
- Knowledge of safeguarding with the ability to assess and manage risk independently
- Understanding and knowledge of mental health issues
- Training and presentation skills with the ability to train others remotely on using IT systems
- Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people
Personal attributes:
- Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations
- Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs
- Ability to adhere to policies and procedures
- A commitment to promoting equality and diversity
Great to haves:
- Experience in working in services to support older people
- Experience in working with volunteers
- Experience working with colleagues remotely
- Experience working within services that operate outside of normal working hours
What we offer in return:
- Competitive salary, 26 days annual leave, bank holidays, annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards – recognition awards from £100-250
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Helpline Volunteer Co-ordinator in Blackpool employer: Age Uk
Contact Detail:
Age Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Volunteer Co-ordinator in Blackpool
✨Tip Number 1
Get to know the organisation! Research The Silver Line Helpline and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former volunteers and staff on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that demonstrate your skills in communication, empathy, and managing a busy workload. We want to see how you handle real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpline Volunteer Co-ordinator in Blackpool
Some tips for your application 🫡
Be Personal and Specific: When writing your supporting statement, make sure to include personal examples that showcase how you meet the Must Have criteria. We want to see your unique experiences and how they relate to the role!
Show Your Passion for Helping Others: This role is all about supporting older people, so let your passion shine through! Share any relevant experiences or motivations that drive you to make a difference in their lives. We love to see genuine enthusiasm!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your language simple so we can easily understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us without any hiccups. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Age Uk
✨Know Your Stuff
Before the interview, make sure you understand The Silver Line Helpline's mission and the specific role of a Helpline Volunteer Co-ordinator. Familiarise yourself with the challenges older people face, especially regarding loneliness and isolation. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Skills
Prepare examples that highlight your interpersonal, communication, and training skills. Think of situations where you've successfully onboarded or trained volunteers, or how you've adapted your communication style to suit different audiences. Be ready to discuss your IT skills, especially with Microsoft Office and CRM systems, as these are crucial for the role.
✨Emphasise Empathy
As this role requires a compassionate approach, be prepared to share experiences where you've shown empathy and understanding, particularly in challenging situations. Highlight your ability to respond in a non-judgemental manner and how you’ve supported others, especially older individuals, in the past.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or how they measure success in volunteer support. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values and work style.
