Administrator in Blackpool

Age UK is recruiting for an Administrator to join its busy Blackpool team. The role provides a central point of contact for enquiries and delivers efficient administrative support across Age UK's National Services Division including the Advice Line, Silver Line and Telephone Friendship Service.

In this role, you will provide comprehensive administrative support across multiple services, including managing rotas and resource planning, producing reports, maintaining departmental resources, and supporting starters and leavers. You will also handle office administration such as processing post, arranging meetings and travel, responding to enquiries, maintaining workstation information, and supporting internal systems and portals, ensuring all work meets required quality, confidentiality and data protection standards.

We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our Blackpool office a minimum of one day per week (with the flexibility to do more at short notice). Travel costs to the Blackpool office are the responsibility of the postholder and are not covered by the charity.

Please note: Before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application.

Please note this role is pending a pay review.

Must haves:

• Experience of working in an administrative role providing a range of administration and support services across multiple teams.
• Extensive experience of working with Microsoft Office, especially with Excel in producing detailed spreadsheets and reports.
• Excellent oral and written communication skills, with the ability to communicate appropriately with people at different levels.
• Ability to prioritise a range of tasks, meeting challenging deadlines.
• Excellent IT skills.
• Excellent numeracy skills.
• Ability to handle confidential, sensitive information and personal details professionally and in line with organisation policy.

Personal attributes:

• Flexible approach to in office working.
• Ability to work independently as well as part of a team based in another office.

Great to haves:

• Experience of working with other IT systems, such as MSD and RotaMaster, or similar.
• Knowledge of Power Query and Power BI.

What we offer in return:

• Competitive salary
• 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information:

Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer.

Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.