At a Glance
- Tasks: Lead a passionate team to help older people access vital financial support.
- Company: Join Age UK, a leading charity dedicated to improving the lives of older people.
- Benefits: Enjoy competitive salary, generous leave, and various employee perks.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for supporting vulnerable individuals.
The predicted salary is between 29700 - 36300 £ per year.
Join Age UK as our Benefits Team Manager and lead a dedicated team helping older people across the UK access vital financial support and improve their quality of life. As the Benefits Team Manager, you’ll be looking after the day-to-day management of the Benefits team, ensuring they are best placed to provide a high-quality service to the older people we support across the UK.
Operating alongside the National Advice Line, the National Benefits Service supports older people through a dedicated team of Team Leaders and Benefits Advisers, who provide benefits advice, checks to identify benefit entitlements and form filling support for clients. Last year alone the service identified over £35m in unclaimed benefits for older people. You’ll work closely with the Advice Line’s National Manager to ensure the service complements the Advice Line, and the Age UK network, by providing a focal point for benefits related enquiries.
You will also focus on maximising the impact of the service, so it meets the needs of clients both now and in the future, by developing and implementing changes with the aim to grow, evolve and improve the service, ensuring we are working in an effective and efficient way that meets the needs of older people. This is a fantastic opportunity to shape and develop a nationally recognised service that changes lives every day.
If you're an experienced people manager with a passion for improving services and delivering positive outcomes, we'd love to hear from you. This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may be asked to attend office more regularly than these minimum requirements. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute. This role is a 35-hour working week, Monday to Friday 9am to 5pm.
Must haves:
- A successful track record of managing staff to deliver high performance, within teams achieving demanding KPIs and quality requirements.
- Experience of managing or supporting a frontline customer facing service to older or vulnerable people.
- A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development.
- Experience of working collaboratively in a fast paced, complex environment – building networks with a diverse range of people at different levels of seniority across divisions.
- Strong people management skills, including performance management and professional development.
Skills and knowledge:
- Significant understanding, knowledge and experience of the Welfare Benefits system and information and advice services.
- Knowledge and understanding of safeguarding, and the delivery of safe services at scale.
- Knowledge and experience of measuring, reporting and evaluating impact.
- Logical thinker, numerate and comfortable in dealing with financial information.
- Excellent oral and written communication skills with a flair for adapting tone and message for different audiences.
- Excellent IT skills and knowledge including Microsoft Office.
Personal attributes:
- Excellent interpersonal, negotiating and influencing skills.
- Enthusiastic and motivational leadership.
- Attention to detail.
- Works well with others.
What we offer in return:
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
- Excellent pension scheme, life assurance, Health cashback plan and EAP.
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card Scheme.
- You Did It Awards – recognition awards from £100-250.
- Many additional benefits.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer.
Benefits Team Manager employer: Age Uk
Age UK is an exceptional employer, offering a supportive and inclusive work environment in Sunderland where you can make a real difference in the lives of older people. With competitive salaries, generous annual leave, and a range of wellbeing initiatives, employees are encouraged to grow and thrive both personally and professionally. Join our dedicated team and enjoy unique benefits like the Blue Light Card scheme and recognition awards, all while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Team Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Age Uk.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Age Uk.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Age Uk.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Age Uk. Apply directly through us to stand out!
We think you need these skills to ace Benefits Team Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Age Uk. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Benefits Team Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Age Uk
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Age Uk. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
