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- Tasks: Support older people to live independently through assessments and community services.
- Company: Age UK West Sussex, Brighton & Hove, a compassionate organisation dedicated to helping others.
- Benefits: Flexible working, professional development, 28 days leave, and Blue Light Card eligibility.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in the lives of older people while enjoying a flexible work-life balance.
- Qualifications: Strong communication skills and a genuine interest in supporting vulnerable adults.
The predicted salary is between 15937 - 15937 £ per year.
Age UK West Sussex, Brighton & Hove is seeking a compassionate and organised Independent Living Coordinator to support the delivery of our Help at Home, Hospital and community support services for older people. Guided by our VIP values – Valued, Included and Passionate – you will carry out home visits, assessments, reviews and quality monitoring, ensuring independent living services are safe, reliable and person centred.
Key Responsibilities
- Complete customer assessments and reviews, identifying needs, risks and individual requirements
- Respond to customer enquiries and manage telephone calls, referrals and signposting
- Liaise with external agencies and internal teams to coordinate appropriate support
- Match customers with suitable helpers or volunteers and resolve service issues
- Carry out home social support visits to ensure service quality and customer satisfaction
- Collect annual administration fees where appropriate
- Ensure services operate in line with Health & Safety requirements, policies and procedures
- Contribute to service improvement and attend meetings and training as required
- Support the safety and wellbeing of customers, staff, helpers and volunteers
- Undertake additional reasonable duties as requested, including occasional office opening or locking up
About You
You will be someone who shares our VIP values – Valued, Included and Passionate – and enjoys supporting people to live independently with dignity. We’re looking for someone who brings:
- A genuine interest in supporting older people or vulnerable adults (any relevant experience is welcomed but not essential)
- Strong communication and listening skills, with the ability to build trust and rapport
- Good organisational skills and confidence managing your own workload
- A sensitive and flexible approach when working with customers, families, volunteers and professionals
- A commitment to equality, inclusion and safeguarding
- The ability to work independently, while also being a supportive and reliable team member
Flexible & Hybrid Working
This role offers hybrid, community‑based working, combining office and home‑based working with home visits to customers. We are committed to offering flexible working patterns and flexible hours wherever possible to support a healthy work‑life balance.
Benefits
- Flexible working options
- Ongoing professional development
- 28 days annual leave + bank holidays (pro rata for part-time roles)
- Blue Light Card eligibility
- BUPA Employee Assistance Programme (EAP)
- 4% auto‑enrolment pension with life assurance
- Cycle to Work Scheme
Equity, Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone, regardless of background, age, or ability, has the opportunity to thrive. As part of our commitment to the Disability Confident Employer programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. We also value the experience and contributions of older workers and are committed to age‑friendly employment practices that support people at every stage of life. We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace, to ensure an inclusive and accessible experience for all applicants. If you require any adjustments during the recruitment process, or need support with your application, please let us know at recruitment@ageukwestsussex.org.uk and we’ll be in touch.
Independent Living Coordinator employer: Age UK West Sussex, Brighton & Hove
Contact Detail:
Age UK West Sussex, Brighton & Hove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Coordinator
✨Tip Number 1
Get to know the company! Research Age UK West Sussex, Brighton & Hove and their VIP values. When you understand their mission and culture, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to supporting older people and managing workloads. Role-play with a friend or family member to build confidence and refine your answers.
✨Tip Number 3
Show your passion! During the interview, share personal stories or experiences that highlight your commitment to helping vulnerable adults. This will help you connect with the interviewers on a deeper level.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Independent Living Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting older people shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This not only shows off your organisational skills but also makes it easier for us to see how you meet the role's requirements.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Independent Living Coordinator role. Highlight your communication skills and any experience that aligns with our VIP values – Valued, Included, and Passionate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Age UK West Sussex, Brighton & Hove
✨Understand the VIP Values
Before your interview, take some time to really understand Age UK West Sussex's VIP values – Valued, Included, and Passionate. Think about how these values resonate with your own experiences and prepare examples that showcase your alignment with them.
✨Showcase Your Communication Skills
As an Independent Living Coordinator, strong communication is key. Prepare to discuss how you've effectively communicated with diverse groups in the past. Consider sharing a specific instance where you built trust and rapport with someone, as this will highlight your ability to connect with customers and colleagues alike.
✨Demonstrate Organisational Skills
This role requires good organisational skills and the ability to manage your own workload. Be ready to talk about how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a project or situation where your organisational skills made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about potential challenges you might face in the role, such as handling customer enquiries or coordinating support. Practising your responses to these scenarios can help you feel more confident and prepared on the day.