Digital Hub & Welcome & Information (WIT) Manager Vacancy
Job Description and Person Requirements
Job Title:Digital Hub & Welcome & Information ManagerHours:Full-time 37 hours per week, Monday – Thursday 09:00 – 17:00 and Friday 09:00-16:30Salary Range:FTE SALARY Range £30,965.00 - £32,990.00
Reporting Arrangements:Working as a part of the AUKS Welcome & Information Team and Reporting to the Community Operations Manager.Contract:Contract subject to 3 months probationary periodLocation:Digital Hub/ locations around Stockport and with some hybrid working where appropriate
The Role: The following details reflect the content of the post at the date prepared. The post holder will be expected to adopt a flexible attitude to the duties which may have to be varied, after discussion with the post holder, subject to the needs of the organisation and in keeping with the general profile of the post. Consequently, this job description may be revised from time to time.
Core Purpose:To lead and manage the Age UK Stockport Digital Hub and Welcome & Information Team, ensuring the delivery of a high-quality, professional and welcoming frontline service to the community.
The postholder will oversee the daily operations and development of the Digital Hub, ensuring it remains an accessible and vibrant community resource whilst leading a team that provides information, signposting and first-point-of-contact support both in person and over the telephone.
The role will ensure excellent customer experience, efficient operational management and continuous improvement of hub-based services, facilities and digital opportunities.
Main Role:To provide effective leadership, management and development of the Welcome & Information Team and Digital Hub, ensuring services are responsive, welcoming, efficient and aligned with Age UK Stockport's strategic objectives and values.
The nature of this post will require flexibility and therefore, this job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties, which may have to be varied (after discussion with the post-holder) subject to the needs of the service and in keeping with the general profile of the post.
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Digital Hub & Welcome & Information Manager in Stockport employer: Age UK Stockport
Age UK Stockport is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and clients. With a focus on professional development, staff are encouraged to grow their skills through training and collaboration within a multi-disciplinary team, all while making a meaningful impact in the lives of vulnerable individuals throughout the borough of Stockport. Additionally, employees benefit from a generous pension scheme, holiday allowance, and a commitment to work-life balance, including time off during Christmas.
