At a Glance
- Tasks: Provide vital advice to older people and help them access essential support.
- Company: Join Age UK Rotherham's dedicated Information & Advice Team.
- Benefits: Flexible hours, competitive pay, hybrid working, and training opportunities.
- Other info: Opportunity for career growth and impactful work in a supportive environment.
- Why this job: Make a real difference in the lives of older people and empower your community.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 14.25 - 14.25 £ per hour.
Could you be the one to join Age UK Rotherham’s Information & Advice Team? Our team provides a vital service to older people and anyone seeking advice to support an older person in need. The team of trained advisers is dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life. Many older people are concerned about rising energy bills, poor housing, accessibility to health and social care services, and their statutory rights. As an Information and Advice Service Adviser you will help raise awareness and empower older people to access the support they need.
Responsibilities
- Provide accurate, often complex information and advice to older people in relation to benefits.
- Conduct benefits entitlement checks.
- Complete benefit application forms.
- Support older people with their claims.
- Offer advice in person, over the phone and by email.
- Attend specialist training on legislation relevant to older people’s rights and welfare.
Qualifications
- Passionate about helping people, with a good understanding of older people and the challenges that can arise in later life.
- Excellent communication and interpersonal skills.
- Experience supporting people to apply for welfare and later life benefits is preferred, but training will be provided.
What We Offer
- Hours: Up to 35 hours per week, to be agreed with the successful candidate.
- The role starts with a fixed‑term contract ending 30 September 2027, subject to a probationary period and may be extended if funding permits.
- Salary: ACR Scale 19 – £14.25 per hour, £25,935 per annum pro‑rata.
- Location – the role offers hybrid working between home and our offices. A robust home broadband connection is essential.
- You will need to live within an easily commutable distance of the office and be able to attend the office two days per week during the probation and training period.
- Many cases will require home visits, so a clean driving licence and access to a car with insurance is required.
Impact on Older People
- Less loneliness
- Staying independent
- Feeling safe and secure
- Maintaining physical, mental and social health
- Being connected within communities
Information and Advice Service Adviser in Rotherham employer: Age UK Rotherham
Age UK Rotherham is an exceptional employer dedicated to making a meaningful impact in the lives of older people. With a supportive work culture that prioritises employee development and training, staff are empowered to provide vital advice and assistance while enjoying the flexibility of hybrid working arrangements. Join us to be part of a compassionate team that values your contributions and offers opportunities for personal and professional growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Information and Advice Service Adviser in Rotherham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Age UK Rotherham.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Age UK Rotherham!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Age UK Rotherham, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Age UK Rotherham or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Information and Advice Service Adviser in Rotherham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Age UK Rotherham:Before hitting send, make sure to tailor your application specifically to Age UK Rotherham! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Age UK Rotherham
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
