Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help older people navigate welfare benefits and provide essential advice.
- Company: Join Age UK Richmond upon Thames, a charity dedicated to supporting local older adults.
- Benefits: Enjoy flexible hours, a competitive salary, pension contributions, and employee discounts.
- Why this job: Make a real difference in the community while working in a supportive team environment.
- Qualifications: Experience in providing advice and knowledge of welfare benefits is essential.
- Other info: Hybrid working options available, with opportunities for home visits and community engagement.
The predicted salary is between 24000 - 39600 £ per year.
Hours: 21 – 28 hours per week. All hours to be worked between 9 – 5 Monday – Friday. We will consider full days or shorter days to meet personal commitments.
Contract: Permanent
Responsible to: Information & Advice Manager
Location: White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy.
Salary: £28 – 33,000 FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.
Work as part of a team giving great support to local older people. Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well-utilised local services designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.
Our Information & Advice service is a central part of our organisation. Our small team of staff supported by excellent volunteers provide free and confidential Information & Advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support – but also includes a range of other topics such as accessing care & support; independent living; sorting out paperwork and housing.
We currently have an excellent opportunity for a Welfare Benefits Advisor to join the team. The role will include:
- Providing welfare benefits & financial advice, including advising older people on the financial support available, making applications on their behalf and following through applications to result.
- Providing Information & Advice on other topics older people require support with.
- Providing support via home visits, over the phone and in community settings.
We are looking for:
- Experience of giving information & advice.
- Experience of welfare benefits advice work and completing benefit forms.
- Good understanding of the welfare benefits system for older people.
- Access to a car is required.
Please click redirect to recruiter to be taken to our website for the job description and how to apply. We will interview as and when we receive suitable applications.
Welfare Benefits Advisor employer: Age UK Richmond
Contact Detail:
Age UK Richmond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Advisor
✨Tip Number 1
Familiarise yourself with the welfare benefits system, especially those relevant to older people. Understanding the nuances of various benefits will not only help you in the role but also impress us during any discussions.
✨Tip Number 2
Network with professionals in the field of welfare benefits and community support. Engaging with others who have experience can provide valuable insights and may even lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully provided advice or support. We value practical experience, so think of examples that showcase your skills in helping others navigate complex systems.
✨Tip Number 4
Show your passion for supporting older people in your conversations. We want to see that you genuinely care about making a difference in their lives, as this aligns with our mission at Age UK Richmond upon Thames.
We think you need these skills to ace Welfare Benefits Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Welfare Benefits Advisor. Highlight key skills such as experience in giving information and advice, and knowledge of the welfare benefits system for older people.
Tailor Your CV: Customise your CV to reflect relevant experience in welfare benefits advice work. Include specific examples of how you've helped individuals navigate financial support systems, as this will demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting older people and your understanding of their needs. Mention any relevant experience and explain why you want to work with Age UK Richmond upon Thames specifically.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in advisory roles.
How to prepare for a job interview at Age UK Richmond
✨Know Your Welfare Benefits
Make sure you have a solid understanding of the welfare benefits system, especially as it pertains to older people. Brush up on the various types of financial support available and be prepared to discuss how you would assist clients in navigating these options.
✨Showcase Your Experience
Be ready to share specific examples from your past roles where you provided information and advice. Highlight any experience you have with completing benefit forms or working directly with older clients, as this will demonstrate your suitability for the role.
✨Demonstrate Empathy and Communication Skills
As a Welfare Benefits Advisor, you'll need to connect with older people who may be facing challenging situations. During the interview, showcase your ability to communicate clearly and empathetically, ensuring that you can build trust with clients.
✨Prepare Questions About the Role
Think of insightful questions to ask about the team dynamics, the types of cases you might handle, and the support available for staff. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
