At a Glance
- Tasks: Lead a team to provide essential home services for older people in the community.
- Company: Join Age UK Richmond, a charity dedicated to supporting local older residents.
- Benefits: Competitive salary, pension contribution, employee assistance programme, and discounts.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of older people while developing your leadership skills.
- Qualifications: Experience in management, strong coordination skills, and a passion for community service.
The predicted salary is between 34000 - 38500 € per year.
Hours: Full time (35 hours) preferred; part time considered (minimum 28 hours). 9 a.m. - 5 p.m. Monday - Friday if full time.
Contract: Permanent
Responsible to: CEO (may change)
Responsible for: 2 service coordinators. Joint responsibility with the two coordinators for the housekeepers, handypersons and gardeners plus any volunteers used to support the service.
Location: Hybrid in line with our Hybrid Working Policy. Office location is the White House Community Centre, Hampton. Community locations and in the homes of older people as needed.
Salary: £34,000 - £38,500 FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.
Lead a team giving great practical support to local older people. Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of valuable and well-used local services in Richmond upon Thames designed to improve wellbeing and enhance independence. These include information, advice and welfare benefits support; social & wellbeing centres; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and Home Services such as handyperson, housekeeping and gardening.
Partnership is central to our work. We collaborate closely with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and over 100 volunteers support over 4,000 local older people each year. Our Home Services are a core part of our organisation, providing housekeeping, handyperson support, and gardening and plays a crucial role in enabling older people to live independently and maintain their wellbeing. Our Home Services team help with practical jobs around the home, such as cleaning, dusting, hoovering, laundry, light shopping, help with DIY, and gardening.
At Age UK Richmond, we have an exciting opportunity to lead, shape, and grow our vital community services. We are recruiting for a Home Services Manager. Are you a motivated and forward-thinking individual with a passion for making a difference to the lives of older people? As the Home Services Manager, you will lead a team of staff and volunteers delivering a range of services designed to promote independence and enable older people to remain in their homes for as long as possible.
This role would suit someone with excellent coordination/administration skills, highly organised and with an interest in developing a service. Experience in a management role would also be highly advantageous.
We are looking for:
- Experience of successfully managing or coordinating a busy demanding service.
- Strong coordination, operations or logistics experience.
- Excellent communication and relationship building skills.
- Strong administration and IT skills.
- Good numeracy skills.
- A proactive and friendly approach to service growth and improvement.
- A genuine desire to support and improve the lives of older people, and an understanding of and empathy with their challenges and needs.
Access to a car is preferred, but not essential. You will need to be prepared to travel around Richmond upon Thames as needed.
The full job description is available separately - follow the link to be taken to our website. Closing date for applications is 9 a.m. on Thursday 4th June 2026. Interviews will take place at the White House Community Centre, Hampton on Monday 8th June 2026.
Home Services Manager in London employer: Age UK Richmond upon Thames
At Age UK Richmond upon Thames, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of older people. Our supportive work culture fosters collaboration and growth, offering employees opportunities to develop their skills while working in a hybrid environment that balances office and community engagement. With competitive salaries, generous pension contributions, and a commitment to employee wellbeing through our Employee Assistance Program and discount schemes, we ensure that our team feels valued and empowered in their roles.
Contact Detail:
Age UK Richmond upon Thames Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the community and let them know you're on the hunt for a Home Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow Age UK Richmond on social media and engage with their posts. This not only shows your interest but also helps you stay updated on their activities and any potential job opportunities that may pop up.
✨Tip Number 3
Prepare for the interview by researching the organisation's values and services. Be ready to discuss how your experience aligns with their mission to support older people. We want to see your passion for making a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the fantastic work we do at Age UK Richmond.
We think you need these skills to ace Home Services Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing services, especially those that support older people. We want to see how your skills align with our mission at Age UK Richmond!
Show Your Passion:Let your enthusiasm for helping older people shine through in your application. Share any relevant experiences or stories that demonstrate your commitment to improving their lives. We love to see genuine passion!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Age UK Richmond upon Thames
✨Know Your Stuff
Make sure you understand the role of Home Services Manager inside out. Familiarise yourself with Age UK Richmond's mission and the specific services they provide. This will help you demonstrate your genuine interest in supporting older people and show that you're the right fit for the team.
✨Showcase Your Experience
Prepare to discuss your previous management or coordination experience in detail. Think of specific examples where you've successfully led a team or improved a service. Highlight your strong communication and relationship-building skills, as these are crucial for this role.
✨Be Proactive
During the interview, share your ideas on how to grow and improve the Home Services offered. Show that you're not just reactive but also proactive in finding solutions and enhancing the wellbeing of older people. This will demonstrate your passion and forward-thinking approach.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about the team dynamics, challenges faced, and future goals for the Home Services. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you too.
