At a Glance
- Tasks: Lead a team to provide essential home services for older people in the community.
- Company: Age UK Richmond upon Thames, a charity dedicated to supporting older individuals.
- Benefits: Competitive salary, pension contribution, employee assistance programme, and discounts.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of older people while developing your leadership skills.
- Qualifications: Experience in management, strong coordination skills, and a passion for community service.
The predicted salary is between 34000 - 38500 € per year.
Hours: Full time (35 hours) preferred; part time considered (minimum 28 hours). 9 a.m. - 5 p.m. Monday - Friday if full time.
Contract: Permanent
Responsible to: CEO (may change)
Responsible for: 2 service coordinators. Joint responsibility with the two coordinators for the housekeepers, handypersons and gardeners plus any volunteers used to support the service.
Location: Hybrid in line with our Hybrid Working Policy. Office location is the White House Community Centre, Hampton. Community locations and in the homes of older people as needed.
Salary: £34,000 - 38,500 FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.
Lead a team giving great practical support to local older people. Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of valuable and well-used local services designed to improve wellbeing and enhance independence. These include information, advice and welfare benefits support; social & wellbeing centres; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and Home Services such as handyperson, housekeeping and gardening.
Partnership is central to our work. We collaborate closely with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and over 100 volunteers support over 4,000 local older people each year.
Our Home Services are a core part of our organisation, providing housekeeping, handyperson support, and gardening and plays a crucial role in enabling older people to live independently and maintain their wellbeing. Our Home Services team help with practical jobs around the home, such as cleaning, dusting, hoovering, laundry, light shopping, help with DIY, and gardening.
At Age UK Richmond, we have an exciting opportunity to lead, shape, and grow our vital community services. We are recruiting for a Home Services Manager. Are you a motivated and forward-thinking individual with a passion for making a difference to the lives of older people? As the Home Services Manager, you will lead a team of staff and volunteers delivering a range of services designed to promote independence and enable older people to remain in their homes for as long as possible.
This role would suit someone with excellent coordination/administration skills, highly organised and with an interest in developing a service. Experience in a management role would also be highly advantageous.
We are looking for:
- Experience of successfully managing or coordinating a busy demanding service.
- Strong coordination, operations or logistics experience.
- Excellent communication and relationship building skills.
- Strong administration and IT skills.
- Good numeracy skills.
- A proactive and friendly approach to service growth and improvement.
- A genuine desire to support and improve the lives of older people, and an understanding of and empathy with their challenges and needs.
Access to a car is preferred, but not essential. You will need to be prepared to travel around Richmond upon Thames as needed.
The full job description is available separately - follow the link to be taken to our website.
Closing date for applications is 9 a.m. on Thursday 4th June 2026. Interviews will take place at the White House Community Centre, Hampton on Monday 8th June 2026.
Home Services Manager in Hampton employer: Age UK Richmond upon Thames
At Age UK Richmond upon Thames, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of older people. Our supportive work culture fosters collaboration and growth, offering employees opportunities to develop their skills while working in a hybrid environment that balances office and community engagement. With competitive salaries, generous pension contributions, and a commitment to employee wellbeing through our Employee Assistance Program, we ensure that our team feels valued and empowered to make a difference in the community.
Contact Detail:
Age UK Richmond upon Thames Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Services Manager in Hampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the community services sector, especially those who have experience with older people. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show up at local events or workshops related to community services. Not only will you learn more about the field, but you’ll also meet potential employers and colleagues who share your passion for helping older people.
✨Tip Number 3
Don’t underestimate the power of social media! Follow Age UK Richmond and similar organisations on platforms like LinkedIn. Engage with their posts and share your thoughts; it’s a great way to get noticed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our amazing team.
We think you need these skills to ace Home Services Manager in Hampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing services, especially those that support older people. We want to see how your skills align with our mission at Age UK Richmond!
Show Your Passion:Let your enthusiasm for helping older people shine through in your application. Share any relevant experiences or stories that demonstrate your commitment to improving their lives. We love to see genuine passion!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the Home Services Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Age UK Richmond upon Thames
✨Know Your Stuff
Make sure you thoroughly understand the role of Home Services Manager and the services provided by Age UK Richmond. Familiarise yourself with their mission, values, and the specific needs of older people in the community. This will help you demonstrate your genuine interest and passion during the interview.
✨Showcase Your Experience
Prepare to discuss your previous management or coordination experience in detail. Think of specific examples where you've successfully led a team or improved a service. Highlight your organisational skills and how they can benefit the Home Services team.
✨Build Rapport
Since this role involves working closely with staff, volunteers, and the community, practice building rapport. Be friendly and approachable during the interview. Show that you have excellent communication skills and can foster strong relationships, which is crucial for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the challenges the Home Services team currently faces or how they measure success in their services. Asking questions shows your enthusiasm and helps you gauge if the role is the right fit for you.
