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- Tasks: Lead and manage the Advice service, ensuring high-quality support for older people.
- Company: Join Age UK Nottingham, a charity dedicated to improving the lives of older individuals.
- Benefits: Enjoy flexible working, generous leave, and employee discounts.
- Why this job: Make a real impact in the community while working in a supportive and diverse environment.
- Qualifications: Experience in managing advice services and knowledge of welfare benefits is essential.
- Other info: This role offers a hybrid working model in Nottingham.
Age UK Nottingham and Nottinghamshire have an exciting opportunity for a Senior Operational Manager to join the team. Location: Nottingham, NG8 6AD (Hybrid) Salary: £31,867 PA Job Type: Full – Time, Permanent (37 Hours PW)
About Us: Age UK Nottingham & Nottinghamshire employs over 100 members of staff in a variety of jobs including management, administration, customer service, Information and advice advisors, support workers and HR. Our charity shares a common goal, no matter what job role we carry out: that older people can find the help and support they need to enjoy their later life as much as possible. Our dedicated staff, along with over 300 volunteers, put their diverse skills, talents and passions to good use for the benefit of the older people of Nottingham and Nottinghamshire. Everything we do, we do to make a positive difference to everybody that we interact with. Through our values we show integrity and treat each other with respect, kindness and compassion, celebrating our differences and our diverse community.
The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire. The key purpose of this role is to be responsible for the operational effectiveness of the Advice service, ensuring that high quality, appropriate, and effective services are delivered, in line with the needs of older and vulnerable people in Nottingham and Nottinghamshire. The postholder is responsible for meeting service outcomes and targets, for ensuring quality standards are met and for the monitoring and reporting of key performance indicators.
Key Responsibilities:
- Oversee Service Operations: Ensure the Advice service operates effectively, aligning with funding requirements and service specifications
- Team Leadership: Manage a team of paid staff and volunteers, including line management of a Senior Benefits Advisor, to deliver high-quality services
- Quality Assurance: Maintain and monitor quality standards, ensuring compliance with the Advice Quality Standard and other relevant benchmarks
- Performance Monitoring: Establish systems to measure performance against key indicators, producing accurate reports for internal and external evaluation
- Stakeholder Engagement: Promote the charity and its services, forging positive relationships with funders and partner agencies to support funding opportunities
You:
- Experience managing an advice service, ensuring performance and quality standards are met.
- In-depth knowledge of welfare benefits, including both working-age and pension-age entitlements
- Strong attention to detail, with accuracy in benefit assessments and case documentation
- Proven ability to lead and motivate a hybrid team through change
- Excellent organisation and workload management, meeting deadlines while maintaining quality
- Strong interpersonal skills to build trusting relationships across various communication methods
- Experience in multi-agency collaboration and forming effective partnerships
- Understanding the needs of individuals facing independence challenges due to age, disability, or bereavement
- Proficient in IT, including CRM databases and Microsoft Office
- Commitment to Equality and Diversity, ensuring policy implementation
Benefits:
- 24 working days (pro-rated for part time hours). Employees are granted 8 Public Holidays. One additional day’s leave is added to the annual leave entitlement for each year of service up to a maximum of 8 additional days
- Flexible working
- 4% employer contribution pension (in line with auto-enrolment rules)
- Blue Light card
- BUPA Employee Assistance Programme
- Range of retail, travel and lifestyle employee discounts
Application Process: To submit your application for this exciting Senior Operational Manager role, click ‘Apply’ today.
Senior Operational Manager employer: Age UK - Nottingham
Contact Detail:
Age UK - Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Manager
✨Tip Number 1
Familiarise yourself with Age UK Nottingham and Nottinghamshire's mission and values. Understanding their commitment to supporting older people will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Age UK Nottingham and Nottinghamshire. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and operational achievements will be crucial in showcasing your fit for the Senior Operational Manager position.
✨Tip Number 4
Research the latest trends and challenges in welfare benefits advice. Being knowledgeable about current issues will not only impress during interviews but also show your commitment to staying informed and proactive in the field.
We think you need these skills to ace Senior Operational Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Operational Manager position. Make note of the key responsibilities and required skills, particularly those related to managing an advice service and knowledge of welfare benefits.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams, ensuring quality standards, and your knowledge of welfare benefits. Use specific examples that demonstrate your ability to meet the requirements outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting older people and your commitment to equality and diversity. Address how your skills and experiences align with the values and mission of Age UK Nottingham and Nottinghamshire.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Age UK - Nottingham
✨Showcase Your Leadership Skills
As a Senior Operational Manager, you'll be expected to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in hybrid settings, and highlight your ability to motivate and inspire others.
✨Demonstrate Your Knowledge of Welfare Benefits
Familiarise yourself with both working-age and pension-age entitlements. Be ready to discuss specific cases or scenarios where your knowledge has made a difference, showcasing your expertise in welfare benefits.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in benefit assessments and case documentation, prepare to discuss how you ensure quality standards are met. Share examples of how your attention to detail has positively impacted service delivery.
✨Prepare for Stakeholder Engagement Questions
Since building relationships with funders and partner agencies is crucial, think about your past experiences in stakeholder engagement. Be ready to discuss how you've forged positive relationships and supported funding opportunities.
