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- Tasks: Lead and manage the Advice service, ensuring high-quality support for older and vulnerable people.
- Company: Join Age UK Nottingham, a charity dedicated to improving the lives of older individuals in the community.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment with various employee discounts.
- Why this job: Make a real difference in people's lives while working in a compassionate and diverse team.
- Qualifications: Experience in managing advice services and knowledge of welfare benefits are essential.
- Other info: This is a hybrid role based in Nottingham, offering a competitive salary and career growth opportunities.
Age UK Nottingham and Nottinghamshire have an exciting opportunity for a Senior Operational Manager to join the team.
Location: Nottingham, NG8 6AD (Hybrid)
Salary: £31,867 PA
Job Type: Full – Time, Permanent (37 Hours PW)
About Us: Age UK Nottingham & Nottinghamshire employs over 100 members of staff in a variety of jobs including management, administration, customer service, Information and advice advisors, support workers and HR. Our charity shares a common goal, no matter what job role we carry out: that older people can find the help and support they need to enjoy their later life as much as possible. Our dedicated staff, along with over 300 volunteers, put their diverse skills, talents and passions to good use for the benefit of the older people of Nottingham and Nottinghamshire. Everything we do, we do to make a positive difference to everybody that we interact with. Through our values we show integrity and treat each other with respect, kindness and compassion, celebrating our differences and our diverse community.
Senior Operational Manager - The Role: The Age UK Nottingham and Nottinghamshire Advice team provides welfare benefits advice tailored to the needs of older and vulnerable people in Nottingham and Nottinghamshire. With a small team of paid staff, the service works extensively with volunteers to provide services including office appointments, telephone sessions and home visits across Nottingham and Nottinghamshire. The key purpose of this role is to be responsible for the operational effectiveness of the Advice service, ensuring that high quality, appropriate, and effective services are delivered, in line with the needs of older and vulnerable people in Nottingham and Nottinghamshire. The postholder is responsible for meeting service outcomes and targets, for ensuring quality standards are met and for the monitoring and reporting of key performance indicators.
Senior Operational Manager – Key Responsibilities:
- Oversee Service Operations: Ensure the Advice service operates effectively, aligning with funding requirements and service specifications
- Team Leadership: Manage a team of paid staff and volunteers, including line management of a Senior Benefits Advisor, to deliver high-quality services
- Quality Assurance: Maintain and monitor quality standards, ensuring compliance with the Advice Quality Standard and other relevant benchmarks
- Performance Monitoring: Establish systems to measure performance against key indicators, producing accurate reports for internal and external evaluation
- Stakeholder Engagement: Promote the charity and its services, forging positive relationships with funders and partner agencies to support funding opportunities
Senior Operational Manager – You:
- Experience managing an advice service, ensuring performance and quality standards are met.
- In-depth knowledge of welfare benefits, including both working-age and pension-age entitlements
- Strong attention to detail, with accuracy in benefit assessments and case documentation
- Proven ability to lead and motivate a hybrid team through change
- Excellent organisation and workload management, meeting deadlines while maintaining quality
- Strong interpersonal skills to build trusting relationships across various communication methods
- Experience in multi-agency collaboration and forming effective partnerships
- Understanding the needs of individuals facing independence challenges due to age, disability, or bereavement
- Proficient in IT, including CRM databases and Microsoft Office
- Commitment to Equality and Diversity, ensuring policy implementation
Senior Operational Manager – Benefits:
- 24 working days (pro-rated for part time hours). Employees are granted 8 Public Holidays. One additional day’s leave is added to the annual leave entitlement for each year of service up to a maximum of 8 additional days
- Flexible working
- 4% employer contribution pension (in line with auto-enrolment rules)
- Blue Light card
- BUPA Employee Assistance Programme
- Range of retail, travel and lifestyle employee discounts
Application Process: To submit your application for this exciting Senior Operational Manager role, click ‘Apply’ today.
Senior Operational Manager employer: Age UK - Nottingham
Contact Detail:
Age UK - Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Manager
✨Tip Number 1
Familiarise yourself with Age UK Nottingham and Nottinghamshire's mission and values. Understanding their commitment to supporting older people will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Age UK Nottingham and Nottinghamshire. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and ensured quality standards in previous roles. Highlighting your leadership skills and experience in similar environments will make you stand out as a candidate.
✨Tip Number 4
Research the latest trends and challenges in welfare benefits advice. Being knowledgeable about current issues will allow you to engage in meaningful discussions during interviews and show that you're proactive about staying informed in your field.
We think you need these skills to ace Senior Operational Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements for the Senior Operational Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in managing advice services, team leadership, and performance monitoring. Use bullet points for clarity and focus on achievements that demonstrate your capability.
Write a Strong Cover Letter: Your cover letter should express your passion for supporting older people and detail your understanding of welfare benefits. Highlight specific examples of your past work that relate to the key responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Age UK - Nottingham
✨Understand the Charity's Mission
Before your interview, make sure you understand Age UK Nottingham and Nottinghamshire's mission and values. Familiarise yourself with their commitment to supporting older people and how your role as a Senior Operational Manager will contribute to this goal.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams, especially in a hybrid environment. Highlight specific examples of how you've motivated staff and volunteers, and how you've successfully led teams through change.
✨Demonstrate Knowledge of Welfare Benefits
Since the role requires in-depth knowledge of welfare benefits, brush up on both working-age and pension-age entitlements. Be ready to discuss how you have applied this knowledge in previous roles and how it can benefit the Advice service.
✨Prepare for Performance Monitoring Questions
Expect questions about how you would establish systems to measure performance against key indicators. Think of examples from your past experiences where you successfully monitored and reported on performance metrics.
