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- Tasks: Oversee quality delivery in the Advice team and support complex cases.
- Company: Join Age UK Nottingham, a charity dedicated to supporting older people in their later life.
- Benefits: Enjoy flexible working, generous leave, and employee discounts.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
- Other info: Hybrid role with a part-time commitment of 24 hours per week.
Age UK Nottingham and Nottinghamshire have an exciting opportunity for a Senior Benefits Advisor and Quality Lead to join the team.
Location: Nottingham, NG8 6AD (Hybrid)
Salary: £16,881 PA (£26,025 p/a FTE)
Job Type: Part – Time Permanent (24 Hours PW)
About Us:
Age UK Nottingham & Nottinghamshire employs over 100 members of staff in a variety of jobs including management, administration, customer service, Information and advice advisors, support workers and HR. Our charity shares a common goal, no matter what job role we carry out: that older people can find the help and support they need to enjoy their later life as much as possible. Our dedicated staff, along with over 300 volunteers, put their diverse skills, talents and passions to good use for the benefit of the older people of Nottingham and Nottinghamshire. Everything we do, we do to make a positive difference to everybody that we interact with. Through our values we show integrity and treat each other with respect, kindness and compassion, celebrating our differences and our diverse community.
The Role:
The primary focus of the post will be to effectively oversee the quality of delivery within the Advice team, and to support team members with more complex cases. The post holder will maintain an independent caseload of client appointments, alongside supporting and supervising the day-to-day work of the team of Benefits Advisors. This will include triaging cases, being available to discuss cases, mentoring advisors to develop their skills and practice, completing file reviews and carrying out other quality checks. A key element of the role is to ensure continued compliance with the Advice Quality Standard.
Key Responsibilities:
- Overseeing the quality of welfare benefits advice delivery, ensuring compliance with the Advice Quality Standard
- Providing guidance on complex welfare benefits cases, adopting a person-centred approach
- Supervising and mentoring Benefits Advisors, including triaging cases and conducting quality checks
- Maintaining accurate records of service delivery and compiling statistical reports
- Collaborating with internal teams and external organisations to enhance service delivery
You:
- Experience delivering complex welfare benefits advice, including reconsiderations and appeals
- In-depth knowledge of welfare benefits for both working-age and pensionable-age individuals
- Strong attention to detail for accurate entitlement checks and clear case notes
- Experience working within an advice supervision framework, ensuring quality standards
- Excellent organisational skills to manage workloads, meet deadlines, and maintain high standards
- Strong interpersonal and communication skills to build trust in various settings
- Ability to provide constructive feedback and support others’ development
- Understanding of the needs of individuals at risk of losing independence due to age, disability, or other factors
- Proficiency in IT, including databases (CRM), Microsoft Word, Excel, and Outlook
- Knowledge of Equality and Diversity issues with a commitment to Age UK Notts’ policy
Benefits:
- 24 working days (pro-rated for part time hours). Employees are granted 8 Public Holidays. One additional days leave is added to the annual leave entitlement for each year of service up to a maximum of 8 additional days
- Flexible working
- 4% employer contribution pension (in line with auto-enrolment rules)
- Blue Light card
- BUPA Employee Assistance Programme
- Range of retail, travel and lifestyle employee discounts
Application Process: To submit your application for this exciting role, click ‘Apply’ today.
Senior Benefits Advisor and Quality Lead employer: Age UK - Nottingham
Contact Detail:
Age UK - Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Benefits Advisor and Quality Lead
✨Tip Number 1
Familiarise yourself with the Advice Quality Standard, as this is a key aspect of the role. Understanding the compliance requirements will not only help you in interviews but also demonstrate your commitment to maintaining high standards in welfare benefits advice.
✨Tip Number 2
Highlight your experience in mentoring and supervising others during your conversations with us. Be prepared to share specific examples of how you've supported team members in developing their skills, as this is crucial for the Senior Benefits Advisor position.
✨Tip Number 3
Showcase your knowledge of welfare benefits for both working-age and pensionable-age individuals. Being able to discuss complex cases and your approach to person-centred advice will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage workloads effectively. We value candidates who can meet deadlines while maintaining high standards, so be ready to provide examples of how you've successfully balanced multiple responsibilities in previous roles.
We think you need these skills to ace Senior Benefits Advisor and Quality Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering complex welfare benefits advice. Emphasise your supervisory skills and any experience with quality standards, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting older individuals and your understanding of their needs. Mention specific examples of how you've successfully mentored others or improved service delivery in previous roles.
Highlight Relevant Skills: Clearly outline your organisational skills, attention to detail, and proficiency in IT. These are crucial for maintaining accurate records and managing workloads effectively.
Showcase Your Commitment to Values: Demonstrate your alignment with Age UK Nottingham & Nottinghamshire's values in your application. Discuss how you embody integrity, respect, and compassion in your professional interactions.
How to prepare for a job interview at Age UK - Nottingham
✨Showcase Your Experience
Be prepared to discuss your experience in delivering complex welfare benefits advice. Highlight specific cases where you successfully navigated reconsiderations and appeals, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Team Leadership Skills
Since the role involves supervising and mentoring Benefits Advisors, share examples of how you've supported team members in the past. Discuss your approach to triaging cases and conducting quality checks to ensure compliance with standards.
✨Demonstrate Attention to Detail
Prepare to talk about your methods for maintaining accurate records and compiling statistical reports. This is crucial for the role, so provide examples that showcase your organisational skills and attention to detail.
✨Understand the Values of Age UK
Familiarise yourself with Age UK's mission and values. Be ready to discuss how your personal values align with theirs, particularly regarding respect, kindness, and support for older individuals. This will show your commitment to their cause.
