Director of Care and Support Services

Salary: £38,240.28 per annum, pro rata (Band J)

Based: Home and Office

Help us shape the future of care and support for older people. We are looking for a highly capable and ambitious Director of Care and Support to lead the next stage of development for our care services. This is a senior leadership role, with responsibility for our Day Care and Home Support services as well as our Home Care services, which are in development. The postholder will act as the CQC Registered Manager for our regulated care activity, ensuring that our services are safe, high quality, person-centred, compliant and ready to grow.

This is an exciting opportunity for someone who combines strong care leadership with commercial awareness, operational grip and a genuine commitment to improving later life. You will help us build services that families trust, staff are proud to deliver, and older people experience as compassionate, reliable and life-enhancing.

About the role

As Director of Care and Support, you will provide strategic and operational leadership across a varied portfolio of services. You will be responsible for quality, compliance, people, performance, budgets and service development. You will lead managers and staff to deliver excellent services, while also developing our care offer so that it is sustainable, responsive to local need and aligned with our charitable purpose. You will ensure that our regulated service meets CQC requirements and that strong systems are in place for safeguarding, quality assurance, risk management, care planning, supervision, training, audit and continuous improvement.

This is a role for someone who can think strategically, act decisively and stay close enough to operational detail to know whether services are genuinely working well for the people who use them.

What we are looking for

We are looking for someone to help us create and launch something new - someone with significant experience in adult social care, community services, home care, or a closely related field. You will understand what good care looks like and have the leadership skills to make it happen consistently. You will bring strong knowledge and experience of CQC-regulated services, safeguarding, quality assurance and person-centred care. You will also have experience of managing people, budgets, performance and change.

Just as importantly, you will be warm, professional, resilient and values-led. You will be able to build trust with staff, families, partners, commissioners, trustees and regulators, while holding high standards and addressing issues when needed. This is a chance to make a real difference at an important point in our development. We have clear ambitions for our care and support services, and we are looking for a leader who can help us turn those ambitions into high-quality, sustainable services for older people and their families.

You will join an organisation with a strong local reputation, a clear charitable purpose and a commitment to doing the right thing for the people we support.

As an employee of Age UK Nottingham & Nottinghamshire you will be eligible for our attractive package which includes 24 days annual leave (Pro Rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts.

How to apply

We are committed to equality, diversity and inclusion and welcome applications from people of all backgrounds. The closing date for receipt of completed applications is 11am on Monday 3rd August 2026. For an informal conversation about the role, please contact Charlotte Rumbol (Transformation Manager) on 07791 256 507 or at charlotte.rumbol@ageuknotts.org.uk.