At a Glance
- Tasks: Provide vital information and advice to support the 50+ community in staying independent.
- Company: Join a dedicated charity focused on enhancing the lives of older people.
- Benefits: Flexible hours, training opportunities, and a chance to make a real difference.
- Other info: Collaborative team environment with opportunities for personal growth.
- Why this job: Empower older individuals to live fulfilling lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
RESPONSIBLE FOR the provision of information, advice, casework and reporting in order to support our 50+ community.
PURPOSE OF THE ROLE to offer a person-centred approach to information and advice to enable older people to remain independent, be involved in their community and experience an active and fulfilling life.
THE MAIN DUTIES OF THE ROLE:
- To be an active member of the Charitable Services team.
- To deliver a person-centred service covering welfare rights, housing, social care and local advice according to client needs. This will include information, signposting, advice work and casework.
- To carry out home visits, outreach appointments, deal with telephone enquiries and appointments in house.
- To ensure the Information helpline operates in line with the required hours of operation.
- To act on behalf of and with permission of clients, including correspondence, filling in forms and seeking information from third parties.
- To manage own caseload with minimal supervision and work in close partnership with other agencies that provide information and advice.
- To assist in developing the knowledge of volunteers and support them with more complex enquiries.
- To assist in supervising and training a team of volunteers as and when required.
- To maintain Charity Log database; keep full and accurate records of work done including case records and statistics, providing reports as required.
- To provide talks and presentations to local groups about the service Information and Advice offer.
- To work within the Age UK Northumberland policies and procedures and to ensure compliance with all relevant service standards and legislation, including external compliance standards; the confidentiality of client information; any other data protection requirements; Health and Safety and monitoring of equal opportunities.
- To develop and maintain effective relationships with clients, their carers and all other key individuals and/or groups whilst demonstrating a positive commitment to providing good customer service at all times.
- To communicate effectively by maintaining clear concise and open communications at all times, ensuring the Line Manager is kept fully informed and updated.
- Demonstrate personal leadership by contributing towards continuous service improvement adopting a positive approach to change and willingness to seek solutions to resolve the day to day challenges of delivering effective services for older people who live in Northumberland.
- To attend regular formal supervision with the Line Manager and undertake training to update skills and knowledge appropriate to the role.
- Will willingness to work outside normal working hours on occasion if required and to participate in promotional, fundraising and income generating events, activities and any other duties as may be reasonably required by the organisation.
- Strictly observe the need to be discreet with personal, sensitive information and adhere to the rules of confidentiality and the Data Protection Act.
- Collaborate with the Volunteer Co-ordinator in ensuring that volunteers are supported in their roles within the organisation to achieve the desired outcomes.
- Any other duties as delegated.
Information and Advice Officer in Ashington employer: Age UK Northumberland
At Age UK Northumberland, we pride ourselves on being an exceptional employer dedicated to supporting our community of older individuals. Our inclusive work culture fosters personal and professional growth, offering extensive training opportunities and the chance to make a meaningful impact in the lives of others. Located in the heart of Northumberland, we provide a supportive environment where employees can thrive while helping seniors maintain their independence and engage actively in their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Information and Advice Officer in Ashington
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Age UK Northumberland.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Age UK Northumberland.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Age UK Northumberland.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Age UK Northumberland. Apply directly through us to stand out!
We think you need these skills to ace Information and Advice Officer in Ashington
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Age UK Northumberland. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Information and Advice Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Age UK Northumberland
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Age UK Northumberland. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
