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- Tasks: Support older people by answering calls and providing information on services.
- Company: Age UK Norfolk is a local charity dedicated to improving the lives of older people.
- Benefits: Flexible hours, valuable experience, and potential for further training.
- Why this job: Make a real difference in your community while gaining skills in social care and public services.
- Qualifications: Background knowledge in Information and Advice or Social Care is preferred.
- Other info: Minimum commitment of 3 hours per week; socially distanced desks available.
Age UK Norfolk provides information and advice on issues that affect older people, their families, carers and friends through their website, drop-in and telephone helpline. Triage Support volunteers will deal with live calls and messages through the helpline which will involve clients wanting information about Age UK Norfolk services but also those seeking information and advice across the partnership for Norfolk.
The amount of training involved means this is a role that requires commitment and with the experience gained could lead to further training and development. This is an ideal and rewarding role for someone who has background knowledge in Information and Advice, Social Care, Public Services and Wellbeing.
Time commitment: Flexible to suit the volunteer and can work between the hours of 9am and 5pm Monday to Friday. Ideally a minimum of 3 hours per week. Desks will remain socially distant.
About the organisation: Age UK Norfolk is an independent, local charity. They have 75 years’ experience of supporting older people and their families living in Norfolk. They raise their own funds and fundraise locally to provide vital services across the county. Their relationship with other Age UK charities allows them to share knowledge and expertise, and to actively promote the wellbeing of older people through collective national and local campaigning. They are proud to be making Norfolk a great place to grow older.
How to apply: If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place – E: volhub@merchantsplace.co.uk T: 01263 519454. Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.
Contact Detail:
Age UK Norfolk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Support Volunteer – VH247
✨Tip Number 1
Familiarise yourself with Age UK Norfolk's services and the specific needs of older people in the community. This knowledge will help you engage effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former volunteers at Age UK Norfolk. They can provide insights into the role and share their experiences, which can be invaluable when discussing your motivation and understanding of the position.
✨Tip Number 3
Prepare for potential scenarios you might encounter while handling calls. Think about how you would respond to various inquiries and challenges, as this will showcase your problem-solving skills and readiness for the role.
✨Tip Number 4
Demonstrate your commitment to ongoing training and development. Highlight any relevant courses or workshops you've attended, as well as your willingness to learn more about information and advice services for older people.
We think you need these skills to ace Triage Support Volunteer – VH247
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Triage Support Volunteer. Familiarise yourself with Age UK Norfolk's services and how they support older people.
Tailor Your CV: Highlight any relevant experience in Information and Advice, Social Care, or Public Services in your CV. Emphasise skills that are particularly relevant to the role, such as communication and empathy.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in volunteering with Age UK Norfolk. Mention your commitment to helping older people and any personal experiences that motivate you.
Follow Application Instructions: Make sure to follow the application instructions carefully. If applying online, ensure all required fields are completed and double-check for any errors before submitting your application.
How to prepare for a job interview at Age UK Norfolk
✨Understand the Role
Make sure you have a clear understanding of what the Triage Support Volunteer role entails. Familiarise yourself with Age UK Norfolk's services and how they support older people. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Commitment
Since this role requires a commitment to training and ongoing development, be prepared to discuss your availability and willingness to dedicate time. Highlight any previous volunteer experiences or relevant skills that demonstrate your dedication to helping others.
✨Prepare for Scenario Questions
You may be asked to handle hypothetical situations during the interview. Think about how you would respond to clients seeking information or advice. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the organisation and the role. This shows your enthusiasm and helps you gauge if it's the right fit for you. Consider asking about the training process or how volunteers are supported in their roles.
