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- Tasks: Support older people by providing energy advice and practical assistance to improve their homes.
- Company: Join Age UK Lancashire, a caring organisation dedicated to helping vulnerable households.
- Benefits: Enjoy 25 days annual leave, training, and a friendly workplace culture.
- Other info: Flexible hours with travel across beautiful Lancashire.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for supporting older individuals.
The predicted salary is between 18600 - 18600 £ per year.
Energy Advice Service – Energy Advisers X3
Locations & Hours:
- 1, based at Lancaster or St Annes with travel across North Lancashire – 21hrs per week
- 1, based at Chorley or Ormskirk with travel across Central Lancashire – 28hrs per week
- 1, based at Padiham with travel across East Lancashire – 28hrs per week
Salary: £24720 FTE (pending pay award 1st April 2026)
Term: Fixed until 31/3/28
Are you looking for a varied and rewarding role supporting older people, where you can make a real difference in people's lives every day by helping them stay warm, safe and independent in their homes? If so, we are looking to recruit for 3 Energy Advisers to join our new countywide Energy Advice Service. This new service, funded through the Energy Industry Voluntary Redress Scheme, will support vulnerable households across Lancashire by providing energy advice, practical support and energy-saving measures that reduce fuel poverty and improve wellbeing.
As an Energy Adviser you will:
- Provide personalised energy advice through home visits and community appointments, including reviewing energy bills and identifying opportunities to reduce costs.
- Support clients with tariff comparisons and switching suppliers where appropriate.
- Liaise with energy suppliers and external agencies to help resolve energy-related issues.
- Help clients manage online energy accounts and build confidence using digital tools and comparison websites.
- Arrange practical energy-saving improvements through our Handypeople, including small energy efficiency measures.
- Support individuals to access benefit checks, financial guidance and other support services where needed.
- Deliver light-touch energy awareness sessions at community events and promote other available support services.
- Maintain accurate client records using our CRM system while ensuring confidentiality and GDPR compliance.
To be successful in this role you will:
- Be able to demonstrate a person-centred approach when supporting individuals and work sensitively with vulnerable people.
- Have excellent communication skills, both verbal and written, with strong attention to detail.
- Be able to build relationships with service users, colleagues and external partners.
- Possess strong organisational skills and the ability to manage and prioritise your workload independently.
- Have an understanding of safeguarding, risk management and safe working practices.
- Hold a full valid driving licence and have access to a car for business purposes.
This role will involve working across Lancashire, including home visits, community locations and time spent working with Age UK Lancashire teams and partners. Age UK Lancashire delivers services to over 12,000 older people each year, helping them maintain independence and enjoy choice and control over their lives. This is a hugely rewarding role for the right person. If you are passionate about supporting older people and helping vulnerable households stay warm, safe and independent, we would love to hear from you.
We know you will understand why we want to make sure we recruit the right person with the right key requirements; skills, experience, attributes, and abilities to join our team, so it is important that you tell us about it on your application form.
Benefits include:
- Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
- A friendly and inclusive culture
- 25 days annual leave increasing to 30 with length of service + bank holidays
- Workplace pension scheme
- Access to Employee Assistance Programme
- Staff discount card for hundreds of High Street shops and online services.
- Blue Light card eligibility
- Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
DBS: This post is eligible for an enhanced DBS check and all the associated costs will be met by the employee.
Closing Date: 2nd April 2026 Early applications are welcome, with immediate start pending DBS checks & references. Interviews planned for 14th April 2026.
A full job description and the link to the application form can be accessed via our Age UK Lancashire website: Age UK Lancashire Energy Service Advisers
Part-Time Energy Adviser: Warm Homes for Older People in Lancaster employer: Age UK Lancashire
Contact Detail:
Age UK Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Energy Adviser: Warm Homes for Older People in Lancaster
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into Age UK Lancashire's values and services. This will help us connect your passion for supporting older people with their goals, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! As an Energy Adviser, you'll need to explain complex energy concepts simply. We recommend role-playing with a friend or family member to build your confidence and ensure you're ready to engage with clients effectively.
✨Tip Number 3
Showcase your person-centred approach! During interviews, share examples of how you've supported vulnerable individuals in the past. We want to see your empathy and ability to build relationships, so don’t hold back on those heartwarming stories!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, we encourage you to ask about the team culture or specific challenges faced by Energy Advisers. This shows your genuine interest and helps us see how you might fit into the team.
We think you need these skills to ace Part-Time Energy Adviser: Warm Homes for Older People in Lancaster
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Energy Adviser. Make sure you understand the key responsibilities and requirements so you can tailor your application accordingly.
Showcase Your Skills: We want to see how your skills match up with what we need. Highlight your communication skills, organisational abilities, and any experience working with vulnerable people. Use specific examples to demonstrate how you've made a difference in similar roles.
Be Person-Centred: Since this role is all about supporting older people, make sure your application reflects a person-centred approach. Share stories or experiences that show how you’ve successfully supported individuals in the past, focusing on empathy and understanding.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the necessary forms and additional info there to help you along the way.
How to prepare for a job interview at Age UK Lancashire
✨Know Your Stuff
Make sure you understand the role of an Energy Adviser and the specific needs of older people. Familiarise yourself with energy-saving measures, tariff comparisons, and how to support vulnerable households. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Communication Skills
Since you'll be working with older people, it's crucial to demonstrate your excellent communication skills. Practice explaining complex energy concepts in simple terms. During the interview, use clear and concise language, and don’t forget to listen actively to the interviewers’ questions.
✨Highlight Your Person-Centred Approach
This role is all about supporting individuals, so be ready to discuss your experience with a person-centred approach. Share examples of how you've worked sensitively with vulnerable people in the past, and how you’ve built relationships with clients to ensure their needs are met.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Energy Advice Service and how it impacts the community. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.