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- Tasks: Support older people with energy advice and practical solutions to improve their homes.
- Company: Join Age UK Lancashire, a caring organisation making a difference in the community.
- Benefits: Enjoy 25 days annual leave, training, and discounts at high street shops.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real impact by helping vulnerable households stay warm and independent.
- Qualifications: Strong communication skills and a passion for supporting older people required.
The predicted salary is between 24720 - 24720 £ per year.
Energy Advice Service – Energy Advisers X3
Locations & Hours:
- 1, based at Lancaster or St Annes with travel across North Lancashire – 21hrs per week
- 1, based at Chorley or Ormskirk with travel across Central Lancashire – 28hrs per week
- 1, based at Padiham with travel across East Lancashire – 28hrs per week
Salary: £24,720 FTE (pending pay award 1st April 2026)
Term: Fixed until 31/3/28
Are you looking for a varied and rewarding role supporting older people, where you can make a real difference in people's lives every day by helping them stay warm, safe and independent in their homes? If so, we are looking to recruit for 3 Energy Advisers to join our new countywide Energy Advice Service. This new service, funded through the Energy Industry Voluntary Redress Scheme, will support vulnerable households across Lancashire by providing energy advice, practical support and energy-saving measures that reduce fuel poverty and improve wellbeing.
As an Energy Adviser, you will provide practical, personalised support to older people living with frailty at home, helping them understand their energy use, access available support and make their homes warmer and more energy efficient.
Responsibilities:
- Provide personalised energy advice through home visits and community appointments, including reviewing energy bills and identifying opportunities to reduce costs.
- Support clients with tariff comparisons and switching suppliers where appropriate.
- Liaise with energy suppliers and external agencies to help resolve energy-related issues.
- Help clients manage online energy accounts and build confidence using digital tools and comparison websites.
- Arrange practical energy-saving improvements through our Handypeople, including small energy efficiency measures.
- Support individuals to access benefit checks, financial guidance and other support services where needed.
- Deliver light-touch energy awareness sessions at community events and promote other available support services.
- Maintain accurate client records using our CRM system while ensuring confidentiality and GDPR compliance.
Qualifications:
- Be able to demonstrate a person-centred approach when supporting individuals and work sensitively with vulnerable people.
- Have excellent communication skills, both verbal and written, with strong attention to detail.
- Be able to build relationships with service users, colleagues and external partners.
- Possess strong organisational skills and the ability to manage and prioritise your workload independently.
- Have an understanding of safeguarding, risk management and safe working practices.
- Hold a full valid driving licence and have access to a car for business purposes.
This role will involve working across Lancashire, including home visits, community locations and time spent working with Age UK Lancashire teams and partners. Age UK Lancashire delivers services to over 12,000 older people each year, helping them maintain independence and enjoy choice and control over their lives. This is a hugely rewarding role for the right person. If you are passionate about supporting older people and helping vulnerable households stay warm, safe and independent, we would love to hear from you.
Benefits:
- Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role.
- A friendly and inclusive culture.
- 25 days annual leave increasing to 30 with length of service + bank holidays.
- Workplace pension scheme.
- Access to Employee Assistance Programme.
- Staff discount card for hundreds of High Street shops and online services.
- Blue Light card eligibility.
- Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
- This post is eligible for an enhanced DBS check and all the associated costs will be met by the employee.
Closing Date: 2nd April 2026. Early applications are welcome, with immediate start pending DBS checks & references.
Interview Dates: Interviews planned for 14th April 2026.
A full job description and the link to the application form can be accessed via our Age UK Lancashire website: Age UK Lancashire Energy Service Advisers.
Energy Advice Service Advisors in Lancaster employer: Age UK Lancashire
Contact Detail:
Age UK Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advice Service Advisors in Lancaster
✨Tip Number 1
Get to know the company and its mission! Before your interview, dive into Age UK Lancashire's values and the Energy Advice Service. This will help us connect your passion for supporting older people with their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help vulnerable households stay warm and safe, just like the role requires.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experiences. Remember, you’ll need to build relationships with clients and partners, so let your personality shine!
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows us that you’re genuinely interested and ready to engage with the community.
We think you need these skills to ace Energy Advice Service Advisors in Lancaster
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Energy Adviser, so make sure you understand the key responsibilities and qualifications. This will help you tailor your application to show us why you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves helping older people, it’s super important to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to highlight any relevant experience you have in supporting vulnerable individuals. We want to see how you can connect with our clients!
Be Person-Centred: We’re all about a person-centred approach here at StudySmarter. In your application, share examples of how you’ve supported individuals in the past, especially those who may be vulnerable. This will show us that you understand the importance of empathy and tailored support in this role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the necessary forms and info right there, making the process smooth and straightforward.
How to prepare for a job interview at Age UK Lancashire
✨Know Your Stuff
Make sure you understand the role of an Energy Adviser inside out. Familiarise yourself with energy-saving measures, tariff comparisons, and how to support vulnerable households. This knowledge will help you answer questions confidently and show your passion for the role.
✨Show Empathy
Since you'll be working with older people, it's crucial to demonstrate a person-centred approach during the interview. Share examples of how you've supported vulnerable individuals in the past, highlighting your communication skills and ability to build relationships.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Energy Advice Service and its impact on the community. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions related to the job, such as how you'd handle a difficult client or manage your workload. Practising with a friend or in front of a mirror can help you feel more at ease and articulate during the actual interview.