Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Energy Advice Service by managing referrals and coordinating appointments.
- Company: Join Age UK Lancashire, making a real difference in the lives of older people.
- Benefits: Enjoy 25 days annual leave, training, and a friendly, inclusive culture.
- Other info: Opportunity for career growth and a chance to impact your community positively.
- Why this job: Help vulnerable households stay warm and independent while gaining valuable experience.
- Qualifications: Strong communication skills, organisational abilities, and a caring attitude are essential.
The predicted salary is between 23478 - 23478 £ per year.
Energy Advice Service – Service Administrator
Job Ref: EA003
Location: County wide (office based at one of AUKL offices) with occasional travel where required
Salary: £23478 FTE (pending pay award 1/4/26)
Hours: 28hrs per week
Term: Fixed Term Contract to 31/3/28
Are you looking for a varied and rewarding role where you can help lead a service that makes a real difference to the lives of older people by helping them stay warm, safe and independent in their homes? If so, we are looking to recruit a Service Administrator to support the delivery of our new countywide Energy Advice Service. This new service will support vulnerable households across Lancashire by providing energy advice, practical support and energy-saving measures that reduce fuel poverty and improve wellbeing.
As a Service Administrator, you will have the opportunity to provide efficient and professional administrative support to ensure the smooth running of the project funded through the Energy Industry Voluntary Redress Scheme. You will be the first point of contact for referrals and enquiries, helping coordinate appointments and ensuring accurate records and reporting are maintained.
As a Service Administrator you will:
- Manage incoming referrals and enquiries from partners, service users and other stakeholders.
- Coordinate diaries and book home visits for Energy Advisers to ensure the service runs efficiently and responsively.
- Maintain accurate and up-to-date records on the CRM system while ensuring client confidentiality.
- Prepare reports and support monitoring processes to evidence service outcomes and impact.
- Track the distribution of resources and completed energy-saving installations.
- Support the collection of data for service evaluation and reporting.
- Provide general administrative support to the project team to ensure the smooth day-to-day running of the service.
To be successful in this role you will:
- Be able to demonstrate a person-centred approach when communicating with clients by phone or email.
- Have a caring and empathetic attitude with a focus on helping people to maintain independence.
- Have excellent communication skills, both written and verbal.
- Possess strong organisational skills with the ability to manage multiple tasks and deadlines.
- Be confident using IT systems including CRM databases and Microsoft applications.
- Be able to maintain confidentiality and handle sensitive information in line with GDPR.
- Have an understanding of safeguarding and information governance procedures.
- Be able to work effectively as part of a team and support colleagues across the service.
- Hold a full valid driving licence and have access to a car for business purposes.
This role will involve working closely with the Energy Advice Service team, including the Service Manager, Energy Advisers and Handypeople, as well as liaising with community partners and other Age UK Lancashire services. Age UK Lancashire delivers services to over 12,000 older people each year, helping them maintain independence and enjoy choice and control over their lives. This is a hugely rewarding role for the right person. If you are organised, proactive and passionate about supporting services that help older people live independently, we would love to hear from you.
We know you will understand why we want to make sure we recruit the right person with the right key requirements; skills, experience, attributes, and abilities to join our team, so it is important that you tell us about it on your application form.
Benefits include:
- Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
- A friendly and inclusive culture
- 25 days annual leave increasing to 30 with length of service + bank holidays
- Workplace pension scheme
- Access to Employee Assistance Programme
- Staff discount card for hundreds of High Street shops and online services.
- Blue Light card eligibility
- Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
DBS: This post is eligible for a basic DBS check and all the associated costs will be met by the employee.
Closing Date: 2nd April 2026, early applications are welcome, with immediate start pending DBS checks & references. Interview date planned for the 13th April 2026.
A full job description and the link to the application form can be accessed via our Age UK Lancashire website.
Energy Advice Service Adminstrator in Burscough employer: Age UK Lancashire
Contact Detail:
Age UK Lancashire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Advice Service Adminstrator in Burscough
✨Tip Number 1
Get to know the company! Research Age UK Lancashire and their Energy Advice Service. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to energy advice and community support. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions by role-playing with a friend or using online resources. Focus on showcasing your organisational skills and empathetic approach, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting older people in maintaining their independence.
We think you need these skills to ace Energy Advice Service Adminstrator in Burscough
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you highlight your relevant skills and experiences that match our needs.
Show Your Passion for Helping Others: We want to see your caring side! In your application, share examples of how you've helped others in the past. This role is all about supporting older people, so let us know why that matters to you.
Be Organised and Clear: When you write your application, keep it tidy and easy to read. Use bullet points if needed, and make sure your contact details are clear. We love a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we get your details directly and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Age UK Lancashire
✨Know the Service Inside Out
Before your interview, make sure you thoroughly understand the Energy Advice Service and its impact on older people's lives. Familiarise yourself with the key responsibilities of the Service Administrator role, as well as the challenges faced by vulnerable households. This knowledge will help you demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
As a Service Administrator, you'll be the first point of contact for clients and partners. Prepare examples of how you've effectively communicated in previous roles, especially in person-centred situations. Highlight your ability to handle sensitive information and maintain confidentiality, as this is crucial for the role.
✨Demonstrate Organisational Prowess
The role requires strong organisational skills to manage multiple tasks and deadlines. Be ready to discuss specific strategies you've used to stay organised in past positions. You might even want to bring a simple example of a system or tool you use to keep track of your work, which can impress the interviewers.
✨Emphasise Teamwork and Empathy
This position involves working closely with a team and supporting colleagues. Share experiences that showcase your ability to collaborate effectively and your empathetic approach to helping others. Make it clear that you understand the importance of teamwork in delivering a service that truly makes a difference.