At a Glance
- Tasks: Support callers with enquiries and provide guidance to access services.
- Company: Age UK Lambeth, dedicated to supporting local communities.
- Benefits: Flexible working, generous holiday, and a great pension scheme.
- Other info: Hybrid working model with opportunities for full-time or part-time roles.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can.
The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment.
Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays. The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.
What you’ll be doing?
- The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service.
- Answer a range of queries and offer reassurance to all callers.
- Refer clients to Adult Social Care for an assessment where appropriate.
- Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.
What you’ll benefit from
- Flexibility - this is a full-time role
- Brixton based - close to good transport and vibrant town centre
- Generous pension provision - 7% employer contribution
- 26 days holiday a year rising to 31 days after 5 years
- A great staff team
- Opportunity for this role to be full time or part-time/job share - please indicate in your cover letter which you’d be interested in
Interviews will be taking place on Wednesday 13th May (in-person - in Brixton, London).
Locations
Adult Social Care Frontdoor Worker in Brixton Hill, London employer: Age UK Lambeth
Age UK Lambeth is an exceptional employer, dedicated to supporting the local community while fostering a collaborative and inclusive work environment. With flexible working arrangements, generous holiday allowances, and a strong emphasis on employee growth, staff are empowered to make a meaningful impact in the lives of residents. Located in the vibrant town centre of Brixton, employees enjoy easy access to transport links and a supportive team culture that prioritises well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Adult Social Care Frontdoor Worker in Brixton Hill, London
✨Tip Number 1
Get to know the company! Research Age UK Lambeth and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Helpline Worker role.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that demonstrate your ability to handle queries and provide support. The more relatable your stories, the better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Adult Social Care Frontdoor Worker in Brixton Hill, London
Some tips for your application 🫡
Tailor Your Cover Letter:Make sure to customise your cover letter for the Adult Social Care Frontdoor Worker role. Highlight your relevant experience and how it aligns with Age UK Lambeth’s vision of supporting local communities. We want to see your passion for helping others shine through!
Showcase Your Communication Skills:Since this role involves answering queries and providing reassurance, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe share an example of a time you effectively helped someone over the phone or in person.
Be Honest About Your Availability:If you're interested in part-time or job share options, be upfront about it in your cover letter. We appreciate transparency and want to find the best fit for both you and our team. Just let us know what works for you!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Age UK Lambeth!
How to prepare for a job interview at Age UK Lambeth
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Adult Social Care Frontdoor Worker. Familiarise yourself with the helpline's purpose, the types of queries you might encounter, and how to provide reassurance to callers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Empathy Skills
In this role, you'll be dealing with individuals who may be facing challenging situations. Prepare examples from your past experiences where you've demonstrated empathy and support. This will highlight your ability to connect with callers and provide the reassurance they need.
✨Research Age UK Lambeth
Take some time to learn about Age UK Lambeth and its mission. Understanding their vision and how they operate within the community will allow you to align your answers with their values during the interview. It shows that you’re not just looking for any job, but that you want to be part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the training process, or how success is measured in this role. This not only shows your interest but also helps you gauge if this is the right fit for you.
