At a Glance
- Tasks: Engage with customers, handle donations, and keep the shop looking fabulous.
- Company: A friendly charity dedicated to supporting local older people.
- Benefits: Meet new friends, gain experience, and make a difference in your community.
- Other info: Flexible shifts available, perfect for students looking to volunteer.
- Why this job: Be the welcoming face of our charity and help raise vital funds.
- Qualifications: No special skills needed; just a friendly attitude and willingness to learn.
As a Customer Service Volunteer you will get the chance to meet new people and make friends, plus play a vital role in helping to raise funds to support local older people. You will be working on the shop floor as the welcoming face of our charity. Serving customers with a smile, using the till (don't worry, we will show you how) and handling money and sales.
When people come in to donate items you will be thanking them for their support and helping them to complete Gift Aid signups on our Gift Aid system. You will help to make our shops look amazing; putting out items that the sorting teams have prepared, helping with merchandising, labelling and ensuring the shop is clean and always looking its best.
You will need to be ok using a touch screen device as our tills run on a tablet, though we will always provide full training and some time for you to get used to using this first. Lastly, you may have people enquiring about our work, or asking for help and we will provide you with all the details of where to refer them to within the charity.
It would be ideal if you could volunteer one shift a week, which is about four hours but we're also happy to have more flexible times. No special skills are needed as we will show you what to do and will provide all the training you need.
Customer Service-Bexhill in Bexhill-on-Sea employer: Age UK East Sussex Volunteers
Join our vibrant team as a Customer Service Volunteer in Bexhill, where you'll not only gain valuable experience but also make a meaningful impact in the lives of local older people. Our welcoming work culture fosters friendships and community spirit, while we offer comprehensive training and flexible volunteering hours to suit your schedule. Be part of a charity that values your contribution and provides opportunities for personal growth and development.
Contact Details:
Age UK East Sussex Volunteers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service-Bexhill in Bexhill-on-Sea
✨Join Community Groups
Get involved in local community forums or online groups related to customer support. Websites like Meetup or Facebook groups often host gatherings or discussions where you can meet others in the field and find volunteer opportunities.
✨Volunteer at Events
Look for local events or non-profits that might need extra support. Many organisations host workshops, conferences, or community events, and volunteering there can help you gain practical experience while making great connections.
✨Leverage Your Network
Don’t hesitate to ask friends or connections if they know of any volunteering opportunities in customer support. Word-of-mouth can often lead you to hidden gems that may not be advertised openly.
✨Make Your Passion Visible
Consider starting a blog or social media account where you share insights about customer support. This not only showcases your enthusiasm for the field but can also catch the eye of potential organisations looking for volunteers. Plus, check out our website to find specific volunteering opportunities with Age UK East Sussex Volunteers!
We think you need these skills to ace Customer Service-Bexhill in Bexhill-on-Sea
Some tips for your application 🫡
Show Your Passion for Helping Others:When applying for a volunteer role in customer support, it's all about demonstrating your enthusiasm for assisting customers. Share personal experiences where you've helped someone solve a problem or feel more confident. This helps us see your genuine desire to make a difference!
Highlight Your Communication Skills:Customer support is all about clear communication, so make sure to showcase your skills in this area. In your application, mention any relevant experiences, such as previous customer service roles, training, or even volunteer work where you've had to engage with customers or clients directly.
Be Ready to Adapt:When working with customer support, you never know what kind of queries might come your way. Mention your flexibility and ability to learn quickly in your application. We want to see that you're ready to tackle different challenges and adapt your approach as needed!
Share Your Availability:Being a volunteer means you likely have other commitments, so it’s super helpful to specify when you're available to help out in customer support. Let us know your preferred hours or days; it’ll make coordinating schedules a lot easier for everyone involved!
How to prepare for a job interview at Age UK East Sussex Volunteers
✨Show Your Passion for Helping Others
As a volunteer in customer support, it's all about the vibe! Let your genuine enthusiasm for helping people shine through in the interview. Share experiences where you've gone the extra mile for someone—this will really resonate with Age UK East Sussex Volunteers's mission and show them you're the right fit.
✨Demonstrate Your Communication Skills
In customer support, stellar communication is key. Prepare to talk about situations where you handled difficult customers or resolved complaints effectively. Maybe even involve role-play scenarios during the interview to showcase your speaking and listening skills. This practical demonstration speaks volumes!
✨Familiarise Yourself with Common Support Tools
Brush up on common customer support software like Zendesk or Freshdesk before the interview. Even as a volunteer, knowing your way around these tools will give you an edge. It shows you're proactive and ready to jump in without needing too much training.
✨Align Your Values with the Company's Mission
Volunteering is often about shared values. Take the time to really understand what Age UK East Sussex Volunteers stands for and how your own values align with theirs. Discussing this alignment in the interview can make a powerful impact, showing that you’re not just in it for experience, but genuinely care about the role.
