Weekend Home & Settle Service Manager

The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital and Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend. The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.

You will manage referrals, carry out assessments, and in liaison with the manager allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co‑ordinate visits to the service users' home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence and settle back in their homes.

You will also be required to undertake community‑based outreach as part of service delivery, including visiting service users in their homes both pre‑ and post‑discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you will be based in the hospital, with lone working visits to clients' properties for support.

• Act as the first point of contact for all referrals over the weekend across both hospitals.
• Meet with patients in the community and/or hospital and carry out assessments and risk assessments.
• Enter referrals onto AUKEL's case management system Salesforce in accordance with GDPR guidelines.
• Allocate referrals to Hospital to Home Outreach Workers using the tech available Field Service App, training will be available.
• Collect feedback from service users and upload to case management system.
• Deputise for the manager at discharge planning and other meetings as required.
• Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
• Work collaboratively with other agencies providing support services.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged.
• Plan and develop person‑centred interventions to provide short term support for people after hospital discharge.
• Deliver the front‑line support services over the weekend.
• Provide occasional cover for the A/L of other Project Officers.
• Supervise, support and develop HHOWs and volunteers in your service.
• Liaise with the handyperson service about referrals and jobs for service users.
• Ensure HHOW is resourced to sign‑post service users to other services when the home and settle service intervention ends.

• Keep AUKEL case management system up to date, input all data, and ensure all referrals, interventions, timespent with service users are recorded.
• Allocate referrals to HHOW using tech available Salesforce Field Service App.
• Ensure data collected meets the requirements of the services contract monitoring and key performance indicators.
• Ensure service user feedback questionnaires are present at the end of each intervention and record returns.
• Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner.

• Be familiar with and implement AUKEL policies and procedures in line with our values.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure integration with other AUKEL projects, and service users are referred and/or sign‑posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and make appropriate reports and management action.
• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
• Liaise with contractors to arrange deliveries and works to service users' homes.

• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, and other meetings as required.
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
• Work within AUKEL's expectations of professional boundaries and confidentiality.

The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager. Close working with NHS health & social care professionals. Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services. Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.

• Minimum of 2 years experience of working within a health or care setting.
• Experience of using IT systems to record work done.
• Experience of supporting colleagues (this could be a non‑managerial position).
• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma‑informed manner.
• Understanding of the needs of patients who may lack family or other support.
• Understanding of the needs of lone workers while working in the community.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
• Understanding and commitment to equity, diversity, inclusion and dignity.

• Ability to work calmly under pressure.
• Experience of working within a hospital setting.
• Experience of managing and developing staff.
• Experience of working with older people.
• Knowledge of CQC fundamental standards.
• Experience of conducting assessments and risk assessments.

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS).
• The role requires travel across East London, primarily in Tower Hamlets and Hackney.
• Flexibility in working hours to meet organisational needs.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.