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- Tasks: Lead and develop community services for older people, enhancing their health and social connections.
- Company: Age UK East London, dedicated to supporting older adults in the community.
- Benefits: Competitive salary, pension contribution, and various employee benefits.
- Why this job: Make a real difference in the lives of older people while leading a passionate team.
- Qualifications: Experience in community service management and understanding of older people's needs.
- Other info: Join a supportive environment focused on continuous improvement and community impact.
The predicted salary is between 42534 - 47787 ÂŁ per year.
Age UK East London is seeking an experienced leader to manage and develop our Community Services across Hackney, Tower Hamlets and Newham. The role will deliver a range of activities designed to support older peopleâs health, social connection, and digital inclusion.
Key Responsibilities
- Strategic Leadership â Provide strategic and operational leadership of the Community Services portfolio, ensuring alignment with AUKELâs fiveâyear strategy and delivery of key performance indicators.
- Service Delivery â Oversee exercise classes, social activities, lunch clubs, digital inclusion support, online social activities and support services for carers, ensuring high quality and effective integration across service areas.
- Team Management â Motivate and inspire a frontline staff and volunteer team, implement lineâmanagement, professional development, and welfare initiatives.
- Data & Quality Improvement â Use qualitative and quantitative insights to identify opportunities, monitor KPI compliance, and embed continuous improvement practices.
- Stakeholder Engagement â Build strategic relationships with local health, social care, voluntary and faith partners, and contribute to senior leadership decisions.
- Policy & Governance â Ensure services comply with contractual requirements, AUKEL policies, safeguarding and data protection standards.
Qualifications
- Understanding of, and expertise in, the care and support needs of older people.
- Understanding of the impact of discrimination and disadvantage on older people and ability to work in a traumaâinformed manner.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers, and understanding the current health and care landscape.
Experience
- Experience leading a highâperforming culture through managing people and successfully engaging and motivating staff.
- Experience leading change in communityâbased settings across statutory, voluntary or private sectors.
- Experience of operational service management within community settings.
- Experience of working with data to monitor, evaluate and report on outputs, outcomes and reach.
- Experience of effective external collaboration and partnership development.
- Experience of engaging strategically with the local community, health and care system.
- Experience of design and delivery of innovative, impactful health and wellbeing programmes.
Skills & Attributes
- Demonstrated commitment to AUKEL values â accountable, kind, flexible, inclusive, collaborative.
- Commitment to learning, development and reflective practice.
- Ability to balance longâterm goals with shorterâterm initiatives.
- Resilience and resourcefulness in providing and seeking support when needed.
- Ability to speak a community language.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
ÂŁ42,534 to ÂŁ47,787 a year, plus 5% pension contribution and various benefits.
Head of Community Services employer: Age UK East London
Contact Detail:
Age UK East London Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Community Services
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the community services sector. Attend local events, join relevant groups on social media, and donât be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show your passion for community services! When you get the chance to chat with potential employers or during interviews, share your experiences and ideas about supporting older people. Let them see your commitment to making a difference in their lives.
â¨Tip Number 3
Prepare for interviews by researching Age UK East Londonâs values and recent projects. Tailor your answers to reflect how your skills align with their mission. This shows youâre not just another candidate; youâre genuinely interested in being part of their team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. So, go ahead and submit your application today!
We think you need these skills to ace Head of Community Services
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission at Age UK East London!
Showcase Your Leadership Skills: As we're looking for someone to lead our Community Services, highlight your previous leadership roles and how you've motivated teams. Share examples that demonstrate your ability to inspire and engage others.
Emphasise Data-Driven Insights: We value a data-informed approach, so be sure to mention any experience you have with using data to improve services. Talk about how you've monitored KPIs and implemented changes based on insights you've gathered.
Engage with Our Values: Familiarise yourself with our values of accountability, kindness, flexibility, inclusivity, and collaboration. We want to see how you embody these in your work, so weave them into your application to show you're a great fit for our team!
How to prepare for a job interview at Age UK East London
â¨Know Your Community Inside Out
Before the interview, dive deep into the community services offered by Age UK East London. Familiarise yourself with their current programmes and think about how you can enhance them. This shows your genuine interest and helps you align your vision with their strategic goals.
â¨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've motivated teams in the past. Share specific examples of how you've inspired staff and volunteers, especially in community settings. This will demonstrate your ability to lead effectively and foster a high-performing culture.
â¨Data-Driven Decision Making
Prepare to talk about your experience with data analysis and how it has informed your service delivery. Highlight instances where you've used qualitative and quantitative insights to improve services or meet KPIs. This will show that you understand the importance of data in driving community initiatives.
â¨Engagement is Key
Think about how you've built relationships with stakeholders in previous roles. Be ready to share strategies you've used to engage with local health and social care partners. This will illustrate your ability to collaborate effectively and contribute to senior leadership decisions.