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- Tasks: Lead a passionate team to promote healthier lifestyles for older residents in Croydon.
- Company: Age UK Croydon, dedicated to supporting and connecting the community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing innovative health services.
- Qualifications: Experience in service management and a passion for community health.
- Other info: Join a supportive team with a mission to empower older adults.
The predicted salary is between 39000 - 54600 ÂŁ per year.
Reporting to: Programmes Director
Responsible for: Staff and volunteers
Salary: ÂŁ39,000
Contract: Permanent / 35 hours weekly
Pension: Auto enrolment applies
Location: Hybrid working, with regular travel in Croydon
Office: Age UK Croydon, 81 Brigstock Road, Thornton Heath, CR7 7JH
Background to Role
Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon. The Healthier Lifestyle Service at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise, health checks, health talks and social engagement in a variety of local settings.
About The Role
We are looking for an experienced and enthusiastic Service Manager to lead our Healthier Lifestyle team which includes a team of 3 part time Project Officers, 2 x Dementia Project officers, 1 x Dementia Carers Group Support Adviser and a great team of volunteers. Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well”. An important element of this role will be looking for opportunities to develop existing services and introduce new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.
Responsibilities
- Monitor and manage workload, organise schedules, ensuring that services are delivered effectively.
- Ensure quality processes are followed for service delivery against key performance indicators.
- Oversee and monitor accurate data recording and monitoring.
- Recruit and manage staff in line with Age UK Croydon's policies and guarantee that efficient and effective procedures are in place.
- Oversee recruitment and support for volunteers across the service.
- Carry out regular supervision and appraisals and provide encouragement and support for staff including encouraging skills development and progression.
This list is not exhaustive.
Application
To apply please visit www.ageuk.org.uk/croydon for an application pack. You can also send an email to Executive.Assistant@ageukcroydon.org.uk to receive an application pack. CVs will not be accepted. Please ensure that your application demonstrates how your experience, skills and abilities meet the criteria set out in the Person Specification and provide specific examples of these. Please also ensure you complete the equal opportunities monitoring form. Completed application forms should be signed and sent to: Executive.Assistant@ageukcroydon.org.uk
If you would like to discuss this role before applying, please email Susan at: Susan.Underhill@ageukcroydon.org.uk
Applications sent by post should be marked confidential and for the attention of: Human Resources, Age UK Croydon, 81 Brigstock Road, Thornton Heath, CR7 7JH
Closing date for applications: 9am, Monday 9th March 2026
Interview Dates: Monday, 16th March 2026
This post is subject to a Disclosure and Barring Service check.
Healthier Lifestyles Service Manager employer: Age UK Croydon
Contact Detail:
Age UK Croydon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthier Lifestyles Service Manager
✨Tip Number 1
Get to know the organisation! Research Age UK Croydon and their Healthier Lifestyles Service. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your enthusiasm for joining the crew at Age UK Croydon.
✨Tip Number 3
Prepare for the interview by practising common questions related to service management and health initiatives. Think about how your experience aligns with their goals, especially around addressing health inequalities and engaging with older residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant skills and experiences in your application form to stand out from the crowd.
We think you need these skills to ace Healthier Lifestyles Service Manager
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for promoting healthier lifestyles shine through. We want to see how your values align with our mission at Age UK Croydon, so share your personal connection to the role!
Be Specific with Examples: Make sure to back up your skills and experience with concrete examples. We love seeing how you've tackled challenges in the past, especially in managing teams or delivering services. It helps us picture you in the role!
Follow the Guidelines: Stick to the application instructions like glue! Remember, we’re not accepting CVs, so focus on completing the application form thoroughly. This shows us that you can follow processes, which is key for the role.
Check Your Details: Before hitting send, double-check your application for any typos or missing information. A polished application reflects your attention to detail, and we appreciate that! Don’t forget to complete the equal opportunities monitoring form too.
How to prepare for a job interview at Age UK Croydon
✨Know Your Stuff
Make sure you’re well-versed in Age UK Croydon’s mission and the specifics of the Healthier Lifestyles Service. Familiarise yourself with their current activities and think about how you can contribute to expanding these services.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, staff development, and volunteer management. Highlight your ability to motivate and support others.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you’ve had to monitor service delivery or manage workloads effectively, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about future service developments or how they measure success in their programmes. It shows your genuine interest in the role and the organisation.