At a Glance
- Tasks: Coordinate and develop dementia support services, facilitating engaging group sessions.
- Company: Join Age UK Croydon, a dedicated team focused on improving lives.
- Benefits: Enjoy 28 days annual leave, professional development, and hybrid working options.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in the community by supporting people living with dementia.
- Qualifications: Experience in service coordination and knowledge of dementia care required.
The predicted salary is between 32119 - 32119 € per year.
Reporting to: Healthier Lifestyles Service Manager
Responsible for: Dementia Service Team (currently 2 x PT Memory Tree Officer, 1x PT Dementia Activities Facilitator)
Contract: Fixed Term for 2 years / 35 hours per week (Mon to Fri with occasional evening and weekend cover as needed)
Salary: £32,119
Pension: Automatic enrolment applies
Other Benefits: 28 days annual leave, Professional development and training, Employee BUPA Assistance Programme (to support health & wellbeing), Hybrid working
Location: 81 Brigstock Road, Thornton Heath. CR7 7JH and Hybrid working across various community borough locations to support the service and our office
Role Overview
This is a unique opportunity to help shape and develop our dementia support service, working with an experienced and committed team. We are looking for someone who brings good experience of supporting people living with dementia and their carers, good service coordination, line management, service development and partnership working experience, alongside the warmth and confidence to build supportive relationships with people living with dementia, their carers and partners across the community.
Are you an experienced service co-ordinator or confident group facilitator with a good knowledge of dementia, great people management skills, strong organisational skills, and the ability to develop and lead and coordinate engaging and supportive group sessions? If you enjoy bringing people together, building relationships and creating welcoming spaces where people feel supported, we would love to hear from you.
The Dementia Service Co-ordinator is a newly created role within our Healthier Lifestyles Team responsible for coordinating and developing Age UK Croydon’s Dementia Service. A varied role with development, line management, and group facilitation/delivery responsibilities, it offers an exciting opportunity to join the team and help shape the service to support people living with dementia, their carers and the wider community.
The Dementia Service sits within the Healthier Lifestyles Team and currently offers six monthly Memory Tree Cafés for people living with mild to moderate dementia and their carers, alongside co-located support groups for carers. Cafes are delivered at our Brigstock Road Community Hall and across the borough in local community venues.
The main areas of responsibility for this role are:
- Coordinating, facilitating and expanding the service with lead responsibilities for our newest café and our carers groups.
- Existing café and carers’ group; including prioritising café expansion supported by current funding.
- Taking lead responsibility for the delivery, monitoring and evaluation of our dementia-related services across the borough.
- Line managing and supporting the dementia service staff and volunteer team to provide a welcoming, inclusive environment within our Memory Tree Cafes and carers’ support groups which promotes interaction, stimulation and wellbeing.
- Building and maintaining positive working relationships across Age UK Croydon and with external partners, referrers and stakeholders, including health professionals and voluntary organisations, to strengthen, develop and promote the service.
Age UK Croydon is currently reviewing its Dementia Service, and in this role the post holder will work closely with the Healthier Lifestyles Service Manager to put the review’s recommendations into practice, ensuring quality assured delivery, data collection and monitoring and exploring opportunities for service development and partnership working.
Closing date for applications: 9am, 12 June 2026
Interview Dates: 19th and 22 June 2026
Please note this role is subject to an enhanced DBS check.
Locations
Dementia Service Co-ordinator in Croydon, London, Thornton Heath employer: Age UK Croydon
At Age UK Croydon, we pride ourselves on being an exceptional employer dedicated to enhancing the lives of those living with dementia and their carers. Our supportive work culture fosters professional development through training opportunities, while our hybrid working model allows for flexibility in balancing personal and professional commitments. Join us in a meaningful role where you can make a real difference in the community, supported by a passionate team and comprehensive benefits including a generous leave policy and health assistance programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Dementia Service Co-ordinator in Croydon, London, Thornton Heath
✨Tip Number 1
Network like a pro! Reach out to people in the dementia care field, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for your interview by researching the organisation and its services. Understand their approach to dementia care and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to service coordination and group facilitation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression. Plus, it shows you’re genuinely keen on joining their team.
We think you need these skills to ace Dementia Service Co-ordinator in Croydon, London, Thornton Heath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with dementia support and service coordination. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for supporting people living with dementia shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Age UK Croydon
✨Know Your Stuff
Make sure you brush up on your knowledge of dementia and the specific services offered by the organisation. Familiarise yourself with their current initiatives, like the Memory Tree Cafés, and think about how your experience aligns with their goals.
✨Showcase Your People Skills
As a Dementia Service Co-ordinator, you'll need to build supportive relationships. Prepare examples from your past where you've successfully engaged with individuals or groups, especially in challenging situations. This will demonstrate your ability to connect with people living with dementia and their carers.
✨Be Ready to Discuss Coordination and Management
Expect questions about your experience in service coordination and line management. Think of specific instances where you've led a team or facilitated a project, and be ready to discuss how you ensured everything ran smoothly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation's future plans for the dementia service. This shows your genuine interest and helps you understand how you can contribute to their mission. For example, ask about their vision for expanding the Memory Tree Cafés or how they measure success in their programmes.
