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- Tasks: Support customer service operations and manage orders with a proactive attitude.
- Company: Join AAK, the leading producer of specialty vegetable fats with a global presence.
- Benefits: Enjoy free hot drinks, parking, 25 days holiday, and a company pension.
- Why this job: Develop your skills in a supportive environment while making a real impact.
- Qualifications: Good computer skills, attention to detail, and a willingness to learn.
- Other info: Full training provided; dynamic team atmosphere with growth opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Join to apply for the Customer Service Assistant role at Age of Power. AAK is proud to be the world's leading producer of specialty vegetable fats. Through our unique co‑development approach, we develop and provide value‑adding vegetable oil solutions in close collaboration with our customers, enabling them to achieve long‑lasting business results. By doing so, we solve customer specific needs across many industries including Bakery, Chocolate & Confectionery, Dairy, Foodservice, Infant Nutrition and Personal Care.
Our pioneering spirit and passion for innovation keeps us at the cutting edge of our industry and is what sets us apart. It enables our employees to work in a safe and supportive environment in which they make a genuine impact. AAK employs more than 3,500 employees globally and with 20 production facilities and customisation plants, and sales offices in over 25 countries spanning six continents we have one of our industry's most diverse global footprints.
AAK BD Foods joined AAK International in 2019 as part of the Global Foodservice Group. Now AAK BD Foods, the site is a producer of tailor‑made restaurant quality meal accompaniments and boasts a portfolio of over 3,000 products. With the ethos "Chefs not machines," quality and innovation are at the heart of what they do. With its purpose‑built manufacturing site based in St Leonards on Sea, the Company produces solution‑based chilled, ambient, and frozen products in a variety of pack formats for the food service sector.
AAK BD Foods are seeking a Customer Service Assistant, an excellent opportunity for someone looking to further develop their skills. You will receive full training in all relevant areas and will provide support and assistance on a variety of administrative tasks within the department.
Responsibilities
- Monitor and manage customer service inboxes.
- Process new orders accurately and efficiently.
- Upload transport data into the system.
- Respond to customer queries in a timely and professional manner.
- Conduct checks on orders and transportation details to ensure they are correct.
- Check deliveries have been made as required and upload invoices to the relevant platform.
- Provide reception duties as required i.e. Phone and door.
- Coordinate and liaise internally and externally with Transport & Planning teams.
Skills and Experience
- Good computer skills.
- Strong attention to detail.
- Ability to work as part of a team and on own.
- A proactive attitude and willingness to learn.
- Good communication skills.
In Return AAK Offers
- Free Hot Drinks
- Free Parking Onsite
- On‑Site Canteen Serving Hot Food
- 25 Days Holidays Plus Bank Holiday
- Company Pension 3% Employee, 5% Employer
- Life Assurance Cover
- UK Healthcare Scheme, Including Gym, and Lifestyle Discounts
Diversity & Inclusion at AAK
AAK prohibits discrimination on the basis of race, colour, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or in employment.
Location: St Leonards, Hastings
Contract: Full time
Hours: 40 hours per week, 08:30‑4:45pm
Salary: Starting from £27,000 per annum
Customer Service Assistant employer: Age of Power
Contact Detail:
Age of Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Age of Power and their values. Understanding their mission and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations, and be ready to share your thoughts during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work there, plus they might even refer you for the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer service at AAK.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience and skills that match the job description, like your attention to detail and communication skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Skills: In your application, don’t forget to showcase your computer skills and any experience with customer service. We love proactive attitudes, so let us know how you've gone above and beyond in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at AAK!
How to prepare for a job interview at Age of Power
✨Know the Company Inside Out
Before your interview, take some time to research Age of Power. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to communicate professionally and effectively.
✨Be Detail-Oriented
Given the importance of accuracy in processing orders and managing data, be ready to discuss how you pay attention to detail in your work. You might even want to bring up specific tools or methods you use to ensure nothing slips through the cracks.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the company.
