At a Glance
- Tasks: Support older people and those with disabilities by providing vital information and community outreach.
- Company: Join Age Cymru Dyfed, a dedicated organisation improving lives in Carmarthenshire.
- Benefits: Enjoy 31 days annual leave, pension contributions, and a comprehensive employee assistance programme.
- Other info: Flexible working options and opportunities for personal growth in a supportive team environment.
- Why this job: Make a real difference in your community while gaining valuable experience and skills.
- Qualifications: Experience in advice delivery, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
To be a key part in the delivery of the preventative service for older people and people with physical disabilities within the county of Carmarthenshire. Age Cymru Dyfed have successfully been appointed to run the service across the five geographical Carmarthenshire County Council Hub areas. The objective of this service is to deliver preventative and solution-based community support to older people and people with physical disabilities, enabling them to improve and/or maintain their health and wellbeing and also build their resilience through social integration and strong community relationships.
As part of the Information and Advice Team you will map the support mechanisms within your area, and through community outreach provide a trusted face and point of contact for people to access information on the support available. Networking with organisations that provide support in the areas will be important to gain knowledge of the relevant Information.
Key Responsibilities- Provide Information covering a range of topics including (but not exclusively); Local Activities; Housing, Social Care and local services.
- Document and keep up to date directories of activities available in your designated area ensure that you network effectively with other organisations to obtain this information.
- Develop a working knowledge of the information resources and office systems, which support the advice service, using them effectively and contributing to their continuous improvement.
- To provide and maintain statistical information and case records in line with data protection regulations.
- To work as part of a team with other advice staff and volunteers.
- To provide outreach surgeries where older people can drop in and obtain information on the support available to meet their needs.
- To attend local community meetings and promote the service.
- To make home/outreach visits as necessary.
- To listen to the concerns and issues experienced by clients in order that you can provide effective and holistic support solutions and contribute to the design of service provision.
Age Cymru Dyfed has a team of trained Information & Advice officers throughout the three Counties. This role will provide both short term and long term support for people living within Carmarthenshire. The service provision will be adaptable and could either be face-to-face in the home/office, and/or telephone to meet the needs of the individual.
Person Specification- Recent advice or delivery of information work experience.
- The ability to listen to client needs and develop support solutions for people.
- Networking experience within the third sector and locally.
- An ordered approach to the delivery of information and advice and a willingness to work within agreed procedures.
- An understanding of clients with potentially complex health issues.
- Effective communication skills.
- Ability to prioritise own work, meet deadlines and manage a caseload.
- Ability to use IT packages including Outlook, Word & Excel.
- Ability to give and receive feedback objectively and sensitively.
- Ability to work as part of a team including paid staff and volunteers.
- A commitment to uphold policies of equality and diversity.
- Satisfactory Enhanced DBS check and personal references.
- Current full UK driving license and full use of a car for work purposes.
- Ability to communicate in Welsh is an advantage.
- Aware that our clients are at the heart of everything we do.
- 31 days annual leave FTE inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
- Employer contribution to Government Nest Pension Scheme.
- Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being.
- Free 24-hour confidential helpline to assist with Health and Wellbeing, including support with: Stress and Anxiety, Counselling, Family Issues, Bereavement, Financial Wellbeing, Childcare Support, Relationship Advice, Legal Information, Medical Information, Tenancy and Housing Concerns, Alcohol and Drug Issues, Consumer Issues.
- 24-hour access to Virtual GP Service for employees and their family.
- Access to a range of discounts via the “Blue Light Card“ Scheme.
- Eyecare Voucher Scheme.
Information and Wellbeing Officer Carmarthenshire in Llanelli employer: Age Cymru Dyfed
Age Cymru Dyfed is an exceptional employer dedicated to enhancing the lives of older people and those with physical disabilities in Carmarthenshire. With a strong focus on employee wellbeing, we offer generous annual leave, a supportive work culture, and access to a comprehensive Employee Assistance Programme that prioritises mental health and personal development. Our commitment to community engagement and professional growth makes us an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information and Wellbeing Officer Carmarthenshire in Llanelli
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Age Cymru Dyfed.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Age Cymru Dyfed!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Age Cymru Dyfed, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Age Cymru Dyfed or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Information and Wellbeing Officer Carmarthenshire in Llanelli
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Age Cymru Dyfed:Before hitting send, make sure to tailor your application specifically to Age Cymru Dyfed! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Age Cymru Dyfed
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
