Community Transport Team Lead, Carms in Llanelli

Key Responsibilities

• Oversee day‑to‑day running of the project supported by Senior Management Teams at Age Cymru Dyfed and Dolen Teifi.
• Supervise the coordinator based at Age Cymru Dyfed.
• Provide oversight of the project and reporting, attend events and meetings to promote the service, and ensure the vehicles are fully utilised.
• Collate data from the CRM system Charitylog to facilitate required reporting for the funder.
• Ensure invoices and payment requests are managed and submitted on time.
• Cover for the coordinator when needed to maintain service accessibility.
• Record and report signposts and referrals to demonstrate the added value of the project.
• Monitor service user feedback to drive continuous service improvement.
• Liaise with Dolen Teifi to ensure vehicle coordination and maintenance is managed appropriately.
• Provide services that are adaptable and could be face‑to‑face in the home/office, and/or telephone to meet individual needs.
• Work as part of a team with other advice staff and volunteers.

Skills, Qualities and Experience (Essential (E) / Desirable (D))

• The ability to listen and communicate effectively and establish a good rapport with people. E
• A knowledge and understanding of the complex and difficult issues faced by older people living in West Wales. E
• An understanding of the needs of clients’ transport accessibility issues. E
• An ordered approach to the coordination of service delivery and willingness to work within agreed procedures. E
• An awareness of primary legislation in Wales. E
• A broad understanding of health and social care issues for older people and those who care or support them. E
• Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc. E
• The ability to work objectively, in a person‑centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professionals, other providers of service, etc. E
• The ability to work with a high degree of autonomy; to manage time effectively and target promotional activity to events of greatest benefit. E
• Experience of and commitment to collaborative working and co‑production. E
• Spoken and written Welsh to a minimum of level 3. D
• Previous experience of working with community transport / older people and/or people living with disability. D

Additional Requirements

• Satisfactory DBS check and personal references.
• Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place.

Age Cymru Dyfed – Additional Benefits

• 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with one additional long-service day for the first five years of employment.
• Employer contribution to Government Nest Pension Scheme.
• Employment Assistance Programme (EAP) Free 24‑hour confidential helpline to assist with Health and Wellbeing, including support with Stress and Anxiety, Counselling, Family Issues, Bereavement, Financial Wellbeing, Childcare Support, Relationship Advice, Legal Information, Medical Information, Tenancy and Housing Concerns, Alcohol and Drug Issues, Consumer Issues.
• 24‑hour access to Virtual GP Service for employees and their families.
• Access to a range of discounts via the Blue Light Card Scheme and the EyeCare Voucher Scheme.