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- Tasks: Lead a community transport project, ensuring smooth operations and effective service delivery.
- Company: Join Age Cymru Dyfed, a supportive organisation dedicated to helping older people in West Wales.
- Benefits: Enjoy 31 days of annual leave, pension contributions, and access to health support services.
- Other info: Work in a dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of older people while developing your leadership skills.
- Qualifications: Strong communication skills and understanding of transport accessibility issues for older adults.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Oversee day‑to‑day running of the project supported by Senior Management Teams at Age Cymru Dyfed and Dolen Teifi.
- Supervise the coordinator based at Age Cymru Dyfed.
- Provide oversight of the project and reporting, attend events and meetings to promote the service, and ensure the vehicles are fully utilised.
- Collate data from the CRM system Charitylog to facilitate required reporting for the funder.
- Ensure invoices and payment requests are managed and submitted on time.
- Cover for the coordinator when needed to maintain service accessibility.
- Record and report signposts and referrals to demonstrate the added value of the project.
- Monitor service user feedback to drive continuous service improvement.
- Liaise with Dolen Teifi to ensure vehicle coordination and maintenance is managed appropriately.
- Provide services that are adaptable and could be face‑to‑face in the home/office, and/or telephone to meet individual needs.
- Work as part of a team with other advice staff and volunteers.
Skills, Qualities and Experience (Essential (E) / Desirable (D))
- The ability to listen and communicate effectively and establish a good rapport with people. E
- A knowledge and understanding of the complex and difficult issues faced by older people living in West Wales. E
- An understanding of the needs of clients’ transport accessibility issues. E
- An ordered approach to the coordination of service delivery and willingness to work within agreed procedures. E
- An awareness of primary legislation in Wales. E
- A broad understanding of health and social care issues for older people and those who care or support them. E
- Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc. E
- The ability to work objectively, in a person‑centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professionals, other providers of service, etc. E
- The ability to work with a high degree of autonomy; to manage time effectively and target promotional activity to events of greatest benefit. E
- Experience of and commitment to collaborative working and co‑production. E
- Spoken and written Welsh to a minimum of level 3. D
- Previous experience of working with community transport / older people and/or people living with disability. D
Additional Requirements
- Satisfactory DBS check and personal references.
- Current full UK driving licence and full use of a car for work purposes with the appropriate business insurance cover in place.
Age Cymru Dyfed – Additional Benefits
- 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with one additional long-service day for the first five years of employment.
- Employer contribution to Government Nest Pension Scheme.
- Employment Assistance Programme (EAP) Free 24‑hour confidential helpline to assist with Health and Wellbeing, including support with Stress and Anxiety, Counselling, Family Issues, Bereavement, Financial Wellbeing, Childcare Support, Relationship Advice, Legal Information, Medical Information, Tenancy and Housing Concerns, Alcohol and Drug Issues, Consumer Issues.
- 24‑hour access to Virtual GP Service for employees and their families.
- Access to a range of discounts via the Blue Light Card Scheme and the EyeCare Voucher Scheme.
Community Transport Team Lead, Carms employer: Age Cymru Dyfed
Contact Detail:
Age Cymru Dyfed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Transport Team Lead, Carms
✨Tip Number 1
Network like a pro! Attend local events and meet-ups related to community transport or social care. It's all about making connections, so don’t be shy – introduce yourself and chat with people in the industry.
✨Tip Number 2
Show your passion! When you get the chance to speak with potential employers, share your enthusiasm for helping older people and improving their transport accessibility. Let them see how much you care about the role.
✨Tip Number 3
Be prepared for interviews by researching the organisation and its values. Understand their mission and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Community Transport Team Lead, Carms
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities listed in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since effective communication is key for this role, don’t forget to demonstrate your ability to listen and engage with others in your written application. Use clear and concise language to make your points stand out.
Highlight Relevant Experience: If you've got experience working with older people or in community transport, make it shine! We love seeing how your background can contribute to our mission, so be sure to include specific examples.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Age Cymru Dyfed
✨Know Your Community
Familiarise yourself with the specific challenges faced by older people in West Wales. Understanding their transport accessibility issues will show your commitment to the role and help you connect with the interviewers.
✨Demonstrate Effective Communication
Prepare examples of how you've successfully communicated with diverse groups, especially older adults. Highlight your ability to listen and establish rapport, as this is crucial for the Community Transport Team Lead position.
✨Showcase Your Organisational Skills
Be ready to discuss your experience in coordinating service delivery and managing time effectively. Share specific instances where you've adhered to policies and procedures, as this will demonstrate your ordered approach to project management.
✨Emphasise Collaborative Working
Talk about your experience working with teams, volunteers, and other stakeholders. Highlight any collaborative projects you've been involved in, as this role requires a strong commitment to co-production and teamwork.