At a Glance
- Tasks: Lead a community transport project, ensuring smooth operations and effective service delivery.
- Company: Join Age Cymru Dyfed and Dolen Teifi, making a difference in the lives of older people.
- Benefits: Enjoy 31 days annual leave, pension contributions, and access to a confidential helpline.
- Other info: Work in a supportive team environment with opportunities for personal and professional growth.
- Why this job: Empower older individuals by improving their transport accessibility and enhancing community connections.
- Qualifications: Strong communication skills and understanding of older people's needs are essential.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
The Community Transport Team Lead will manage the day‑to‑day operation of the project in partnership with the Senior Management Teams at Age Cymru Dyfed and Dolen Teifi, supervising the coordinator at Age Cymru Dyfed. The role includes oversight of project reporting, attendance at events and meetings to promote the service, and ensuring vehicles are fully utilised.
- Oversee the day‑to‑day running of the project supported by the Senior Management Teams at Age Cymru Dyfed and Dolen Teifi.
- Supervise the coordinator based at Age Cymru Dyfed.
- Oversee project and reporting, attendance at events and meetings to promote the service and ensure vehicles are fully utilised.
- Collate data from the CRM system Charitylog to facilitate required reporting for the funder.
- Ensure invoices and payment requests are managed and submitted on time.
- Cover for the coordinator when needed to maintain service accessibility.
- Ensure signposts and referrals are recorded and reported to demonstrate the added value from the project.
- Monitor service user feedback to drive continuous service improvement.
- Liaise with Dolen Teifi to ensure vehicle coordination and maintenance is managed appropriately.
- Provide services that are adaptable, either face‑to‑face in the home/office, and/or telephone to meet the needs of the individual.
- Work as part of a team with other advice staff and volunteers.
Skills, Qualities and Experience
- Essential (E) or Desirable (D):
- The ability to listen and communicate effectively and establish a good rapport with people. (E)
- Knowledge and understanding of the complex and difficult issues faced by older people living in West Wales. (E)
- Understanding of the needs of clients’ transport accessibility issues. (E)
- An orderly approach to the coordination of service delivery and willingness to work within agreed procedures. (E)
- Aware of primary legislation in Wales. (E)
- Broad understanding of health and social care issues for older people and those who care or support them. (E)
- Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc. (E)
- The ability to work objectively, in a person‑centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professionals, other providers of service, etc. (E)
- Ability to work with a high degree of autonomy; manage time effectively and target promotional activity to events of greatest benefit. (E)
- Experience of and commitment to collaborative working and co‑production. (E)
- Spoken and written Welsh to a minimum of level 3. (D)
- Previous experience working with community transport, older people and/or people living with disability. (D)
Additional Requirements
- Satisfactory DBS check and personal references.
- Current full UK driving licence and full use of a car for work purposes with appropriate business insurance cover in place.
Benefits
- 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with 1 additional long service day for the first 5 years of employment.
- Employer contribution to Government Nest Pension Scheme.
- Employment Assistance Programme – a confidential employee benefit designed to help you deal with personal and professional problems that could affect health and wellbeing.
- Free 24‑hour confidential helpline to assist with health and wellbeing, including support with:
- Stress and Anxiety Counselling
- Family Issues
- Bereavement
- Financial Wellbeing
- Childcare Support
- Relationship Advice
- Legal Information
- Medical Information
- Tenancy and Housing Concerns
- Alcohol and Drug Issues
- Consumer Issues
- 24‑hour access to Virtual GP Service for employees and their families.
- Access to a range of discounts via the “Blue Light Card” Scheme.
- Eyecare Voucher Scheme.
Community Transport Team Lead employer: Age Cymru Dyfed
At Age Cymru Dyfed, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our staff. As a Community Transport Team Lead, you will enjoy a supportive work culture that prioritises collaboration and community impact, alongside generous benefits such as 31 days of annual leave, an employer-contributed pension scheme, and access to a comprehensive Employee Assistance Programme. Join us in making a meaningful difference in the lives of older people in West Wales while advancing your career in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community Transport Team Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the community transport sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with older people and community transport. Share specific examples of how you've made a difference in similar roles. This will help you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a role that fits, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. A little enthusiasm can go a long way in showing you're genuinely interested in the position.
✨Tip Number 4
Prepare for interviews by researching the organisations involved. Understand their values and how they support older people in West Wales. This will not only help you answer questions but also show that you’re committed to their mission.
We think you need these skills to ace Community Transport Team Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities listed in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since effective communication is crucial for this role, don’t forget to demonstrate your ability to listen and connect with people in your written application. Use clear and concise language to make your points stand out.
Highlight Relevant Experience:If you've got experience in community transport or working with older people, make it shine! We love seeing how your background can contribute to our mission, so be sure to include specific examples.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Age Cymru Dyfed
✨Know Your Community
Familiarise yourself with the specific challenges faced by older people in West Wales. Understanding their transport accessibility issues will show that you’re not just interested in the role, but also genuinely care about the community you'll be serving.
✨Demonstrate Effective Communication
Prepare to showcase your ability to listen and communicate effectively. Think of examples where you've built rapport with clients or colleagues, especially in challenging situations. This will highlight your interpersonal skills, which are crucial for this role.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and coordinate service delivery. Bring examples of how you've adhered to policies and procedures in previous roles, as this will demonstrate your orderly approach to project management.
✨Highlight Collaborative Experience
Talk about your experience working collaboratively with teams and stakeholders. Share specific instances where co-production has led to successful outcomes, as this aligns perfectly with the role's emphasis on teamwork and partnership.
