Dementia Wellbeing Connector Ceredigion in Aberystwyth

Hours between 21 and 35 depending on the right candidate.

Key responsibilities:

• Providing a flexible coordinated wraparound support to enable efficient and effective navigation through health, social care, and third sector services, with support for the wellbeing of the people living with dementia (PLWD) throughout their journey from diagnosis through to end of life or admission into a care home.
• Maintaining and effectively managing a caseload, providing wellbeing support plans to PLWD that enable them to adapt to changes they may experience and provide appropriate support based on their changing needs.
• Liaising with referring partners to receive, assess and process in‑bound referrals for the service.
• Ensuring that accurate client records are kept and that all relevant information is recorded by the team in line with GDPR.
• Ensuring that contact SLAs are met; service users have an initial contact within 48 working hours following receipt of referral, to discuss next steps.
• Face‑to‑face appointments are arranged within 10 working days and wellbeing support plans are provided to the PLWD within 20 working days of first appointment.
• Ensuring that every PLWD, and their carers/family members, receive access to clear and timely information, advice, and guidance about the support available to them.
• Work alongside individuals in a manner that is strengths‑based and person‑centred, enabling them to be in control and participate as much as possible.
• Championing the needs and rights of the individual living with dementia, respecting their choices, and supporting communication of their views when asked, and promoting rights‑based approaches across the Dementia Service.
• Identifying where further ‘added value’ support could be offered either through Age Cymru Dyfed’s other services or another service provider.
• Providing structured ongoing support and follow‑up reviews or keeping in touch calls tailored to the needs of the PLWD as required.
• Facilitating service users’ ability to communicate in their language of choice.
• Developing networks with relevant external professional and partner organisations who also work in the field of dementia, memory loss, and other health and social care organisations.
• Raising community awareness of people living with Dementia supporting West Wales to become a Dementia Friendly region.

Essential Skills:

• The ability to listen and communicate effectively and establish a good rapport with people.
• Knowledge and understanding of the complex and difficult issues faced by people living with dementia (and their carers) in West Wales.
• Understanding of mental health and well‑being issues, including dementia and carer stress.
• Awareness of primary legislation in Wales seeking to address these issues.
• A broad understanding of health and social care issues for people living with dementia and those who care for and support them.
• Experience of adhering to policies and procedures, including those linked to consent, GDPR, adult safeguarding, etc.
• The ability to work objectively in a person‑centred way, effectively liaising with others including but not limited to clients, their carers, health and social care professionals, other providers of service, etc.
• The ability to work with a high degree of autonomy; to manage time effectively and prioritise referrals that target those in greatest need.
• Experience of and commitment to collaborative working and co‑production; the ability to make home visits as necessary.

Desirable:

• Knowledge of the welfare benefits framework and the ability to undertake benefits checks and provide advice to level 4 of the advice framework. (Training will be provided).
• Knowledge of the framework and organisation of service‑providing agencies relevant to older people living with dementia and their wellbeing needs across Dyfed.
• Spoken and written Welsh to a minimum of level 3.
• Previous experience of working with individuals living with dementia and/or their carers.

Benefits:

• 31 days annual leave inclusive of bank holidays at commencement of employment, rising annually with one additional long service day for the first five years of employment.
• Employer contribution to Government Nest Pension Scheme.
• Employment Assistance Programme – confidential employee benefit with 24/7 access to a 24‑hour helpline for health and wellbeing, virtual GP service, counselling, financial and legal support, and other services.
• Access to a range of discounts via the Blue Light Card scheme.
• Eyecare voucher scheme.