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- Tasks: Provide vital admin support to the Bereavement Support Officer and be the first point of contact.
- Company: Join Age Cymru Dyfed, a compassionate organisation dedicated to supporting older people.
- Benefits: Enjoy 31 days annual leave, flexible working hours, and a supportive team environment.
- Why this job: Make a meaningful difference in people's lives during challenging times.
- Qualifications: Good standard of education or relevant experience; proficient in Microsoft Office.
- Other info: Flexible role with opportunities for personal growth and development.
The predicted salary is between 1300 - 1800 £ per month.
We are looking to recruit an Administrator to provide administrative support to our Age Cymru Dyfed’s Bereavement Support Officer. The successful candidate will be the first point of telephone contact for the project and will write up calls and liaise with the Bereavement Support Officer via email, so the team can provide the relevant information to reduce initial crisis.
Key responsibilities of the role:
- To be the first point of contact for the Bereavement Support Service.
- To provide administrative support to the Bereavement Support Officer.
- To provide support that is adaptable and could either be face‑to‑face in the home/office, and/or telephone to meet the needs of the individual.
- To undertake any further reasonable duties as requested by the Bereavement Support Officer.
- To adhere to ACD policies and procedures, as well as the staff handbook.
- To participate in any training deemed necessary for the role.
Skills, Qualities, and Experience:
- Educated to a good standard (However, experience instead of qualifications will also be taken into consideration) - Essential
- Proficient in Microsoft Office and other software/social media applications - Essential
- Experience of working in an office environment - Essential
- Experience of record keeping using a customer relationship management database - Essential
- Understanding of issues facing older people - Desirable
- Organised and methodical - Essential
- A flexible, can‑do attitude - Essential
- A self‑starting team player with good communication skills, both written and oral, who takes pride in completion of tasks to a high standard - Essential
- Welsh speaker - Desirable
- Able to maintain a good working relationship - Essential
- Own transport - Essential
Age Cymru Dyfed - Additional Benefits:
31 days annual leave inclusive of
Bereavement Support Service Administrator in Aberystwyth employer: Age Cymru Dyfed
Contact Detail:
Age Cymru Dyfed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bereavement Support Service Administrator in Aberystwyth
✨Tip Number 1
Make sure you research the organisation and its values. When you know what they stand for, you can tailor your approach and show how you fit into their mission. This will help you stand out when you get that all-important interview.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips about the role and the team, plus it shows your genuine interest in the position.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact, being able to convey information clearly and empathetically is key. Role-play with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Bereavement Support Service Administrator in Aberystwyth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting others shine through. We want to see how much you care about helping those in need, especially in a bereavement context.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We’re looking for someone organised and methodical, so showcase any previous admin roles or customer service experience.
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clarity, so make sure you communicate your thoughts effectively without unnecessary fluff. Remember, we want to know why you’re the best fit for this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Age Cymru Dyfed
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Bereavement Support Service Administrator. Familiarise yourself with the key tasks like being the first point of contact and providing administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with the Bereavement Support Officer and handling sensitive calls, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will reassure them that you can handle the emotional aspects of the job.
✨Demonstrate Your Organisational Skills
Being organised is essential for this position. Bring up specific instances where you've successfully managed multiple tasks or maintained records using a CRM database. This will illustrate your methodical approach and ability to keep things running smoothly, which is vital for supporting the team.
✨Be Ready to Discuss Flexibility
The job requires adaptability, whether it’s face-to-face or over the phone. Be prepared to discuss how you've adapted to different working environments or changed your approach based on individual needs. This will show that you have the 'can-do' attitude they’re looking for and that you can meet the diverse needs of clients.
