At a Glance
- Tasks: Assist in running a vibrant charity shop and support older people in Manchester.
- Company: Age Concern Manchester, a charity dedicated to helping older individuals since 1976.
- Benefits: Gain valuable retail experience while making a positive impact in the community.
- Other info: Opportunity for overtime and growth within a supportive charity environment.
- Why this job: Be part of a team that directly supports older people and makes a real difference.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a motivated, energetic and dynamic individual to act as Deputy Shop Manager, assisting the Shop Manager to run an attractive, profitable charity shop to generate funds for activities supporting Manchester's older people.
This role will be based at our charity shop in Didsbury, with the possibility of overtime at our shop in Northenden.
- To assist the manager, generate income from the charity shop for the benefit of older people in the city of Manchester.
- To be responsible for the management of a charity shop in the absence of the Shop Manager, including the supervision of volunteers, the management and pricing of the stock, and the taking of cash from sales.
- The ideal candidate will be honest, trustworthy and have: Retail experience
- Good communication and presentation skills
- Good record keeping skills
- Good standard of numeracy
- Age Concern Manchester (trading as Age UK Manchester) is an independent charity that supports older people in Manchester City Council. We have supported older people since 1976.
- We have a wide range of services to support our communities, including care services, counselling, Advice, hospital discharge support and more.
We have five shops, which raise vital funds to support older people.
We have an exciting opportunity to make a real difference at our shop in Didsbury.
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Charity Shop Supervisor in Manchester employer: Age Concern
At Age Concern Manchester, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our vibrant work culture fosters collaboration and personal growth, offering employees opportunities to develop their skills while supporting older people in Manchester. With a focus on teamwork and community engagement, working at our Didsbury shop not only provides a rewarding career but also allows you to contribute to vital services that enhance the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Shop Supervisor in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Age Concern, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Age Concern!
We think you need these skills to ace Charity Shop Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Age Concern, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Age Concern and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Age Concern that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Age Concern
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
