Dementia Service Manager in South Shields

Context: Age Concern Tyneside South (ACTS) is a Registered Charity which promotes the well-being of all older people living in South Tyneside, improving their quality of life and helping them maintain their independence. We are also responsible for the delivery of a Dementia Day Service (DDS) for South Tyneside, which aims to provide people with dementia, and their carers, the best possible support at home, in the community and within a Day Service Centre.

Role: To manage the team providing support to people with dementia and their carers in a day care setting and in the community to ensure quality standards are maintained at all times. Helping a diverse range of people with varying levels of dementia and tailoring support to unique needs and circumstance to maintain their independence, improve their sense of well-being, and feel in control of their lives. Listen and respond to the needs and aspirations of individual service users and carers within our Dementia Service to ensure the team deliver services which respond and reflect this. Manage the centre environment and all day-to-day activities ensuring the service meets the needs and interests of service users. Lead by example in accordance with ACTS policies and procedures, ensuring that they are maintained at all times by the whole team. Work with other Managers to oversee the day-to-day business within Age Concern Tyneside South.

Duties and Responsibilities

• Assess need:
• Work with the Dementia Service team to run a diverse facility suited to the individual and unique needs of people with a diagnosis of dementia
• Work closely with the Broker, team, family, carers and others to identify needs using a personalised approach
• Take responsibility for the completion of assessments, including risk assessments, in a variety of settings
• Ensure people are in receipt of Direct Payments where this is available
• Help people to find the right support in line with what they want to achieve
• Provide information on options, support and guidance available
• Explore how current or potential services and activities can meet their needs
• Carry out regular reviews involving others as required to ensure their provision meets their changing needs over time
• Balance factors to make decisions on the welfare and safety of service users
• Deliver Services and Lead Team:
• Work closely with colleagues and service users to identify needs using a personalised approach
• Ensure all quality standards are maintained at all times
• Manage the team to deliver quality day centre services and activities
• Manage the provision of support to help people with what they want to achieve
• Provide information on options, support and guidance available
• Manage an effective ongoing review and quality process involving others as required, ensuring the service provision meets changing needs over time
• Take responsibility and make decisions to safeguard the welfare and safety of everyone involved in the service
• Deliver hands on support where required, assisting service users, by using planned care, with personal care tasks, mobility and in the use of care aids.
• Manage a diverse activities programme for service users ensuring appropriateness for individual wants, needs and abilities
• Oversee all transport arrangement options, including criteria assessments
• Take responsibility for the care, safety, and security of service users at all times in all locations
• Ensure meals and refreshments are managed within the day care setting
• Manage and maintain a clean, tidy and organised environment at all times
• Manage up to date, safe and secure information systems including the completion and ongoing records of service user personal information, activity logs and written reports
• Ensure service users information is secure and shared through secure processes
• Manage financial transactions in accordance with policies and procedures
• Manage a system which supports ongoing access and places in the service for new service users including the consideration and communication of exit strategies in line with reviews, signposting to other more appropriate services where necessary.
• Manage meetings as required encouraging participation from others
• Manage change proactively and respond to immediate/urgent requests
• Manage an effective system to respond to and resolve complaints through liaison and negotiation in accordance with ACTS policies and procedures
• Manage training and development of the team, seeking new opportunities and promote the training and development of colleagues including learning from each other
• Manage the team to observe service user and organisational confidentiality at all levels
• Understand current provision for people with dementia and their carers:
• Understand the current availability, supply market, cost and wider provision of support and services to support people with dementia, at home and in the community
• Develop relationships with other service providers and their regulatory bodies
• Manage service disruptions proactively to maintain necessary support
• Identify support to prevent crisis situations
• Identify activity within the Voluntary and Community Sector (VCS) which may reduce the impact of dementia
• Encourage and seek out activities which may reduce the impact of dementia
• Link people with dementia and their carers to other providers and activities
• Identify support available to adapt home environments to best enable continued independence
• Liaise closely with all relevant parties on issues and concerns relating to service users & raise alert to areas of concern
• Support the development of additional provision based on assessed need
• Raise awareness of the needs of people with dementia across the VCS and support VCS organisations to respond to the growing needs of this group
• With the Income Generation Manager, identify sources of funding to develop delivery
• Provide evidence of need and input to support VCS funding applications
• Encourage the development of community-based activities and groups for people with dementia
• Identify options to provide support for people with dementia and their carers at home where most appropriate
• Support improved access to existing generic provision for people with dementia
• Link with Connected Caring South Tyneside to support carers’ needs, including breaks from caring
• Contribute to the development of the Dementia workforce
• Encourage carers to explore employment and training opportunities
• Manage the ongoing development of activities and support, including Cognitive Stimulation Therapy (CST) as an integral part of the Dementia Day Service.
• Keep abreast of developments relating to the role; be aware of relevant new Legislation, good practice and service developments
• Manage and maintain accurate records, including provider data, financial information, client records, feedback, written reports, and case studies of the dementia service
• Ensure the management information system and all financial information systems are kept updated with all actions
• ACTS organisational
• To be a full member of, and work collaboratively with the Senior Management Team
• Recruit and manage service staff and resources to achieve required ratios, service response, and quality
• Undertake staff appraisals and supervisions in line with required competencies
• Resolve performance issues among staff and volunteers
• Ensure contractual and regulatory (funding) compliance
• Report contract performance trends and issues to service delivery staff and management
• Ensure all reports are accurate and submitted in a timely manner
• To look for new business opportunities
• Represent the organisation at external events and meetings
• To work as a team and cover absences where required
• To act as a role model as a leader within the organisation ensuring the values of ACTS are upheld across the organisation
• To maintain high standards and conduct at all times.
• To comply with all ACTS policies and procedures.
• To keep up to date with all mandatory training and personal development.
• To contribute towards annual business planning
• Participate in planning groups with statutory and voluntary agencies to represent the needs and interests of older people and people with dementia
• Any other duties commensurate with the post

Management & Supervision

This post has management responsibility across all aspects of the Dementia Service including management and supervisory responsibilities for Deputy/Supervisors, Support Worker / Drivers, Apprenticeships, Work Experience, Student Placements and Volunteers

The post holder will receive regular supervision and support from the Deputy Chief Officer

The postholder will be expected to actively follow Age Concern Tyneside South policies, including Equal Opportunities, Safeguarding, Information Security and Code of Conduct.

The postholder will be expected to maintain an awareness and observation of Fire and Health & Safety Regulations.

We will ensure, so far as is reasonably practicable, that no disabled applicant is placed at a substantial disadvantage. This person specification includes what we believe are fully justifiable essential and desirable selection criteria. Provided that the selection criteria unconnected with the disability are met, we will make ALL reasonable adjustments in order that someone with a disability can undertake the duties involved.

The specific duties and responsibilities of this job description are not restrictive, and the post holder will be expected to undertake any other duties within the scope of the role, as required by the Chief Officer or Board of Directors.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission to be made to the Disclosure and Barring Service (DBS) to check for any previous convictions

Probationary period 3 months

This job description is subject to review and subsequent revision if the needs of the organisation demand this.

Person Specification

Qualifications

• Good level of education and/or training, good English and Maths
• Diploma level or equivalent experience in business administration/leadership management

Experience

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